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BICSI RCDDv14.1 Exam - Topic 1 Question 22 Discussion

An insurance company launches a program to consolidate the multiple systems used by its agents This program will benefit stakeholders by offering efficient policy administration processes, improved customer service and the ability to grow market share However, since the new program will also introduce new policies and pricing controls, some stakeholders are opposed to its implementationTo obtain consensus among stakeholders, what should the program manager do?
A) Ensure that the program considers organizational change management and outreach efforts to help convey program benefits
B) Identify stakeholders who are opposed to the program, and present them with the value of the program's benefits
C) Create focus groups representing different types of stakeholders and then meet with them at the program planning stage to hear their concerns
D) Ask the program sponsor to be the interface with stakeholders for all future communications

BICSI RCDDv14.1 Exam - Topic 1 Question 22 Discussion

Actual exam question for BICSI's RCDDv14.1 exam
Question #: 22
Topic #: 1
[All RCDDv14.1 Questions]

An insurance company launches a program to consolidate the multiple systems used by its agents This program will benefit stakeholders by offering efficient policy administration processes, improved customer service and the ability to grow market share However, since the new program will also introduce new policies and pricing controls, some stakeholders are opposed to its implementation

To obtain consensus among stakeholders, what should the program manager do?

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Suggested Answer: A

by Gregoria at Dec 21, 2023, 04:30 AM

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Wilda
10 months ago
Focus groups sound like a great way to address concerns!
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Kristofer
11 months ago
Not sure if just presenting benefits will change minds.
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Roy
11 months ago
Wait, new policies might complicate things more than help.
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Alease
11 months ago
Totally agree, better efficiency means happier customers!
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Joesph
11 months ago
Consolidating systems can really streamline processes.
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Frederic
11 months ago
I think option D might not be the best choice. Relying solely on the sponsor for communication could create more distance between stakeholders and the program.
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Soledad
12 months ago
I practiced a similar question where identifying opposition was key, so I lean towards option B. But I wonder if it’s enough on its own.
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Aretha
12 months ago
I'm not sure, but I feel like option A could be important too. Change management seems crucial when introducing new systems.
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Lezlie
12 months ago
I remember studying stakeholder engagement strategies, and I think option C makes sense because involving them early could help address concerns.
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Otis
12 months ago
I'm leaning towards A on this one. Organizational change can be tough, so making sure there's a solid change management and outreach plan seems crucial. Gotta make sure everyone understands the benefits.
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Shayne
12 months ago
Okay, I think the key here is to really engage the stakeholders and get them involved in the process. Creating those focus groups sounds like a good way to surface their concerns and get buy-in. I'd probably go with option C.
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Kenneth
12 months ago
Hmm, this is a tricky one. I'm not sure if I'd go with A, B, or C. They all seem like reasonable approaches, but I'd need to think through the pros and cons of each. Definitely want to make sure I cover all the bases.
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Laine
1 year ago
This seems like a classic stakeholder management question. I'd focus on understanding the different stakeholder groups and their concerns, then developing a communication and change management plan to address them.
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Cheryl
1 year ago
Hmm, I'm a little unsure about this one. The options all sound similar, but I'm not sure I fully understand the concept of deployment pipeline orchestration. I'll have to think this through carefully.
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Brinda
1 year ago
Ah, this is a good one. I remember discussing Prisma Cloud's SSO integration in class. I'm confident I can select the right answer.
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Viva
1 year ago
Option A is a no-brainer. Change management is crucial for a successful program implementation. Although, I do wonder if the program manager is also considering a pizza party to sweeten the deal.
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Andree
1 year ago
B) Identify stakeholders who are opposed to the program, and present them with the value of the program's benefits
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Quinn
1 year ago
C) Create focus groups representing different types of stakeholders and then meet with them at the program planning stage to hear their concerns
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Gladys
1 year ago
A) Ensure that the program considers organizational change management and outreach efforts to help convey program benefits
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Cheryl
1 year ago
I'd be wary of option D. The program sponsor shouldn't be the sole interface with stakeholders. That could come across as heavy-handed and undermine trust.
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Launa
1 year ago
I agree, option D could create a barrier between stakeholders and the program team
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Aliza
1 year ago
C) Create focus groups representing different types of stakeholders and then meet with them at the program planning stage to hear their concerns
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Krystal
1 year ago
A) Ensure that the program considers organizational change management and outreach efforts to help convey program benefits
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Pete
1 year ago
Option B seems like a good approach too. Presenting the benefits to those who are opposed could help change their minds and get everyone on board.
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Deandrea
1 year ago
C) Create focus groups representing different types of stakeholders and then meet with them at the program planning stage to hear their concerns
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Chu
1 year ago
B) Identify stakeholders who are opposed to the program, and present them with the value of the program's benefits
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Ezekiel
1 year ago
A) Ensure that the program considers organizational change management and outreach efforts to help convey program benefits
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Rory
1 year ago
Creating focus groups representing different stakeholders could also help address concerns and ensure buy-in from all parties involved.
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Pete
1 year ago
I agree. It's important to communicate the benefits of the program to all stakeholders to obtain consensus.
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Justine
1 year ago
I think the program manager should ensure that the program considers organizational change management and outreach efforts.
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Junita
1 year ago
The program manager should definitely go with option C. Gathering input from different stakeholder groups will help identify their concerns and ensure the program addresses their needs.
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Lamonica
1 year ago
Absolutely. This approach will help build consensus and ensure the program's success in the long run.
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Penney
1 year ago
That's true. It's crucial to have a clear understanding of what each stakeholder group wants from the program.
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Giuseppe
1 year ago
I agree. By involving different groups from the start, the program can be tailored to meet everyone's needs.
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Argelia
1 year ago
User 2
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Sol
1 year ago
User 1
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Karon
1 year ago
Option C is a great idea. It's important to hear from all stakeholders to address their concerns.
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Marguerita
1 year ago
User 2
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Dorcas
1 year ago
User 1
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Markus
1 year ago
Creating focus groups representing different stakeholders is also a good idea. It will help address concerns and ensure everyone's voice is heard.
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Amie
1 year ago
I agree with Silva. It's important to convey the benefits of the program to all stakeholders to obtain consensus.
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Silva
2 years ago
I think the program manager should ensure that the program considers organizational change management and outreach efforts.
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