BICSI RCDDv14.1 Exam - Topic 1 Question 22 Discussion

Actual exam question for BICSI's RCDDv14.1 exam

Question #: 22
Topic #: 1

An insurance company launches a program to consolidate the multiple systems used by its agents This program will benefit stakeholders by offering efficient policy administration processes, improved customer service and the ability to grow market share However, since the new program will also introduce new policies and pricing controls, some stakeholders are opposed to its implementation

To obtain consensus among stakeholders, what should the program manager do?

AEnsure that the program considers organizational change management and outreach efforts to help convey program benefits

BIdentify stakeholders who are opposed to the program, and present them with the value of the program's benefits

CCreate focus groups representing different types of stakeholders and then meet with them at the program planning stage to hear their concerns

DAsk the program sponsor to be the interface with stakeholders for all future communications

Show Suggested Answer

Suggested Answer: A

by Gregoria at Dec 21, 2023, 04:30 AM

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Wilda

5 months ago

Focus groups sound like a great way to address concerns!

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Kristofer

5 months ago

Not sure if just presenting benefits will change minds.

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Roy

5 months ago

Wait, new policies might complicate things more than help.

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Alease

5 months ago

Totally agree, better efficiency means happier customers!

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Joesph

5 months ago

Consolidating systems can really streamline processes.

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Frederic

6 months ago

I think option D might not be the best choice. Relying solely on the sponsor for communication could create more distance between stakeholders and the program.

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Soledad

6 months ago

I practiced a similar question where identifying opposition was key, so I lean towards option B. But I wonder if it’s enough on its own.

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Aretha

6 months ago

I'm not sure, but I feel like option A could be important too. Change management seems crucial when introducing new systems.

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Lezlie

6 months ago

I remember studying stakeholder engagement strategies, and I think option C makes sense because involving them early could help address concerns.

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Otis

6 months ago

I'm leaning towards A on this one. Organizational change can be tough, so making sure there's a solid change management and outreach plan seems crucial. Gotta make sure everyone understands the benefits.

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Shayne

6 months ago

Okay, I think the key here is to really engage the stakeholders and get them involved in the process. Creating those focus groups sounds like a good way to surface their concerns and get buy-in. I'd probably go with option C.

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Kenneth

6 months ago

Hmm, this is a tricky one. I'm not sure if I'd go with A, B, or C. They all seem like reasonable approaches, but I'd need to think through the pros and cons of each. Definitely want to make sure I cover all the bases.

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Laine

6 months ago

This seems like a classic stakeholder management question. I'd focus on understanding the different stakeholder groups and their concerns, then developing a communication and change management plan to address them.

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Cheryl

6 months ago

Hmm, I'm a little unsure about this one. The options all sound similar, but I'm not sure I fully understand the concept of deployment pipeline orchestration. I'll have to think this through carefully.

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Brinda

6 months ago

Ah, this is a good one. I remember discussing Prisma Cloud's SSO integration in class. I'm confident I can select the right answer.

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Viva

11 months ago

Option A is a no-brainer. Change management is crucial for a successful program implementation. Although, I do wonder if the program manager is also considering a pizza party to sweeten the deal.

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Andree

10 months ago

B) Identify stakeholders who are opposed to the program, and present them with the value of the program's benefits

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Quinn

10 months ago

C) Create focus groups representing different types of stakeholders and then meet with them at the program planning stage to hear their concerns

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Gladys

10 months ago

A) Ensure that the program considers organizational change management and outreach efforts to help convey program benefits

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Cheryl

11 months ago

I'd be wary of option D. The program sponsor shouldn't be the sole interface with stakeholders. That could come across as heavy-handed and undermine trust.

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Launa

10 months ago

I agree, option D could create a barrier between stakeholders and the program team

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Aliza

10 months ago

C) Create focus groups representing different types of stakeholders and then meet with them at the program planning stage to hear their concerns

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Krystal

11 months ago

A) Ensure that the program considers organizational change management and outreach efforts to help convey program benefits

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Pete

11 months ago

Option B seems like a good approach too. Presenting the benefits to those who are opposed could help change their minds and get everyone on board.

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Deandrea

11 months ago

C) Create focus groups representing different types of stakeholders and then meet with them at the program planning stage to hear their concerns

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Chu

11 months ago

B) Identify stakeholders who are opposed to the program, and present them with the value of the program's benefits

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Ezekiel

11 months ago

A) Ensure that the program considers organizational change management and outreach efforts to help convey program benefits

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Rory

12 months ago

Creating focus groups representing different stakeholders could also help address concerns and ensure buy-in from all parties involved.

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Pete

12 months ago

I agree. It's important to communicate the benefits of the program to all stakeholders to obtain consensus.

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Justine

12 months ago

I think the program manager should ensure that the program considers organizational change management and outreach efforts.

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Junita

12 months ago

The program manager should definitely go with option C. Gathering input from different stakeholder groups will help identify their concerns and ensure the program addresses their needs.

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