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Some airlines have introduced new routes from an airport and the number of passengers has risen by 20% in the last 3 weeks. This number is expected to further increase as competition is forcing fares down
Airport management is anticipating issues within the terminal as the number of passengers increases. There have been several meetings and it has been decided that the current passenger approach is still suitable, although it will take on more staff to work in both departures (particularly at check out and security) and in arrivals (particularly in baggage handling)
What performance issue is this MOST likely to address?
Suggested Answer: D
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37 comments · newest first
MI
Mireya
10 months ago
Definitely bottlenecks, especially at security!
LO
Lorrine
11 months ago
Duplication of work isn't the issue here, it's all about flow.
RO
Robt
11 months ago
Wait, are they really expecting a 20% rise? Seems high!
VE
Verda
11 months ago
Totally agree, more staff should help with that.
NA
Nana
11 months ago
Sounds like they need to tackle bottlenecks!
AL
Aleta
12 months ago
Handoffs could be a concern, but with more staff, it seems like they’re trying to prevent bottlenecks in security and baggage handling.
FA
Fausto
12 months ago
This question reminds me of a practice scenario we did about passenger flow. I think bottlenecks were the main issue we identified there too.
PE
Pearlene
12 months ago
I'm not entirely sure, but I think duplication of work might be more about overlapping roles rather than just increasing staff.
CH
Cherelle
1 year ago
I remember we discussed bottlenecks in our last class, especially how they can occur during peak times at airports. This seems like a classic case.
CO
Corazon
1 year ago
The question seems straightforward, but I'm a bit unsure about the answer. I think I'll go with bottlenecks, as the airport is adding more staff to handle the increased passenger volume, which suggests they're trying to address capacity issues. But I'm not 100% confident in that answer.
BE
Beth
1 year ago
This is a tricky one. I'm not entirely sure which performance issue is the MOST likely to be addressed. I'll have to weigh the options carefully and try to determine the best fit based on the details given in the question.
FR
Fredric
1 year ago
Okay, I think I've got it. Based on the information provided, the airport is anticipating issues with the increased passenger volume, particularly in the departures and arrivals areas. Adding more staff to handle the increased workload is likely to address bottlenecks in those areas. That's my best guess.
CR
Crista
1 year ago
Hmm, I'm a bit unsure about this one. The question mentions bottlenecks, duplication, redundancy, and hand-offs, but it's not clear which one is the MOST likely issue to be addressed. I'll have to think this through carefully.
MA
Maryanne
1 year ago
This seems like a straightforward question about addressing performance issues. I think the key is to focus on the information provided about the increase in passengers and the airport's plans to add more staff.
LI
Lizette
1 year ago
I'd love to see the faces of the airport managers when they realize they've hired a bunch of sloths to work the baggage claim. Talk about a performance issue!
EM
Emmett
1 year ago
D) Hand offs.
JA
Janessa
1 year ago
C) Redundancy
NO
Noemi
1 year ago
B) Duplication of work.
VI
Vincent
1 year ago
A) Bottlenecks.
JA
Jackie
1 year ago
Hand-offs between the different areas could be tricky. The airport really needs to make sure the new staff are well-trained and communication is smooth, or it's going to be a nightmare.
AM
Amber
1 year ago
Haha, I bet the baggage handlers are going to be running around like headless chickens with all the extra luggage coming in. Redundancy might be a good idea to handle that chaos!
ST
Stevie
1 year ago
C) Redundancy
LI
Lisbeth
1 year ago
B) Duplication of work.
GR
Graciela
1 year ago
A) Bottlenecks.
VA
Valentin
1 year ago
I'm not sure about that. Duplication of work could also be a problem if they're not coordinating the additional staff properly. That could lead to inefficiencies.
AM
Ammie
1 year ago
I agree, coordination will be key to avoid duplication of work.
EV
Evelynn
1 year ago
C) Redundancy
JU
Juan
1 year ago
B) Duplication of work.
MA
Maryrose
1 year ago
A) Bottlenecks.
MI
Mila
1 year ago
I think duplication of work could also be a potential issue with the increase in staff at departures and arrivals.
VA
Valentin
2 years ago
Bottlenecks seem like the most obvious issue here. With more passengers, the check-out and security areas are likely to get congested, so adding more staff is a logical solution.
PA
Paulene
1 year ago
D) Hand offs.
RA
Rachael
1 year ago
C) Redundancy
AL
Alease
1 year ago
B) Duplication of work.
JO
Joseph
1 year ago
A) Bottlenecks.
LA
Latosha
2 years ago
I agree with Dierdre, the increase in passengers could lead to bottlenecks at check out and security.
DI
Dierdre
2 years ago
I think the performance issue being addressed here is bottlenecks.