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Avaya Aura? Contact Center Multimedia Implementation Exam

Exam Name: Avaya Aura? Contact Center Multimedia Implementation
Exam Code: Avaya Aura? Contact Center Multimedia Implementation
Related Certification(s): Avaya Certified Implementation Specialist ACIS Certification
Certification Provider: Avaya
Actual Exam Duration: 90 Minutes
Number of Avaya Aura? Contact Center Multimedia Implementation practice questions in our database: 60 (updated: Jun. 10, 2024)
Expected Avaya Aura? Contact Center Multimedia Implementation Exam Topics, as suggested by Avaya :
  • Topic 1: Describe the Multimedia sample applications that are installed with Contact Center Multimedia/ Describe the Communication Control Toolkit components
  • Topic 2: Configure the communication tools in the Multimedia Administration application/ Avaya Proactive Outreach Manager integration components
  • Topic 3: Describe the function of the scripting applications and describe some of the commands and intrinsics to create the applications/ Multimedia Configuration and Administration
  • Topic 4: Perform the routine maintenance tasks for the Contact Center Multimedia database/ Describe the general settings configuration in the Contact Center Multimedia Administration Web interface
  • Topic 5: Describe real-time and historical reporting for multimedia contacts/ Configure the Multimedia settings for Contact Center Agent Desktop
  • Topic 6: Describe the components required to route email contacts including rules, rule components, and limitations/ Perform configuration tasks in Contact Center Manager Administration to enable multimedia contacts in the contact center
  • Topic 7: Configure the required properties to route Web communication or Web chat contacts to agents/ Describe the components of the Contact Center Multimedia solution architecture
  • Topic 8: Configure and modify outbound campaigns and call data settings using the Outbound Campaign Management Tool (OCMT)/ AACC with POM Integration
  • Topic 9: AACC Multimedia System Monitoring and Routines/ Describe how the components such as CCT and Contact Center Multimedia fit into the Avaya Aura Contact Center environment
Disscuss Avaya Avaya Aura? Contact Center Multimedia Implementation Topics, Questions or Ask Anything Related

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Free Avaya Avaya Aura? Contact Center Multimedia Implementation Exam Actual Questions

Note: Premium Questions for Avaya Aura? Contact Center Multimedia Implementation were last updated On Jun. 10, 2024 (see below)

Question #1

A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?

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Correct Answer: A

Question #2

Users of the Outbound Campaign Management Tool require access rights to the Outbound component. Which component within the Center Manager Administration would the user be assigned Launchpad option access?

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Correct Answer: A

Question #3

You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added through the Contact Center Manager Administration (CCMA). Which additional step is required to complete this task?

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Correct Answer: A

Question #4

Users of the Outbound Campaign Management Tool require access rights to the Outbound component. Which component within the Center Manager Administration would the user be assigned Launchpad option access?

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Correct Answer: A

Question #5

A user is assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?

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Correct Answer: D


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