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Avaya Aura? Contact Center Multimedia Implementation Exam
- Topic 1: Describe the Multimedia sample applications that are installed with Contact Center Multimedia/ Describe the Communication Control Toolkit components
- Topic 2: Configure the communication tools in the Multimedia Administration application/ Avaya Proactive Outreach Manager integration components
- Topic 3: Describe the function of the scripting applications and describe some of the commands and intrinsics to create the applications/ Multimedia Configuration and Administration
- Topic 4: Perform the routine maintenance tasks for the Contact Center Multimedia database/ Describe the general settings configuration in the Contact Center Multimedia Administration Web interface
- Topic 5: Describe real-time and historical reporting for multimedia contacts/ Configure the Multimedia settings for Contact Center Agent Desktop
- Topic 6: Describe the components required to route email contacts including rules, rule components, and limitations/ Perform configuration tasks in Contact Center Manager Administration to enable multimedia contacts in the contact center
- Topic 7: Configure the required properties to route Web communication or Web chat contacts to agents/ Describe the components of the Contact Center Multimedia solution architecture
- Topic 8: Configure and modify outbound campaigns and call data settings using the Outbound Campaign Management Tool (OCMT)/ AACC with POM Integration
- Topic 9: AACC Multimedia System Monitoring and Routines/ Describe how the components such as CCT and Contact Center Multimedia fit into the Avaya Aura Contact Center environment
Free Avaya Avaya Aura? Contact Center Multimedia Implementation Exam Actual Questions
The questions for Avaya Aura? Contact Center Multimedia Implementation were last updated On Apr. 13, 2024
A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?
A user is assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?
Which tool displays the status counts for each multimedia contact type?
During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?
Users of the Outbound Campaign Management Tool require access rights to the Outbound component. Which component within the Center Manager Administration would the user be assigned Launchpad option access?
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