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Avaya 78950X Exam - Topic 8 Question 16 Discussion

What happens after an agent enters an After Call Work Item activity code while on a skillset call?
C) When the agent releases the skillset call, they are automatically placed in an After Call Work state.
A) The skillset call is released and the agent goes Into After Call Work state.
B) The agent goes into a Walk Away state.
D) After releasing the call, the agent must go Ready before entering the After Call Work state.

Avaya 78950X Exam - Topic 8 Question 16 Discussion

Actual exam question for Avaya's 78950X exam
Question #: 16
Topic #: 8
[All 78950X Questions]

What happens after an agent enters an After Call Work Item activity code while on a skillset call?

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Suggested Answer: C

by Beckie at May 05, 2022, 11:55 PM

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Karol
7 months ago
C makes the most sense to me!
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Launa
8 months ago
I thought it was B, but now I'm not so sure.
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Aileen
8 months ago
Wait, are you sure? I thought they had to go Ready first.
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Nickole
8 months ago
Definitely A, that's how it works!
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Kristofer
8 months ago
I think it's C, they go into After Call Work automatically.
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Shayne
8 months ago
Hmm, I'm not totally sure how to set a password to stop change tracking. I'll need to think this through carefully.
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Gregg
9 months ago
Okay, let's see. I think the key components are the carrier SCAC code, the tracking application type, and the carrier URL. I'll double-check that.
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Jade
9 months ago
Ah, I see what's going on here. The SYN flood attack exploits the fact that when system B doesn't receive the final ACK, it's left in a 'half open' state, waiting for that packet. That's the key vulnerability that the attacker is targeting. I think I've got this one figured out.
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