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Which two statements about the Avaya Contact Center Select (ACCS) skillset are true? (Choose two.)
Suggested Answer: B, D
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13 comments · newest first
AL
Alishia
2 months ago
I feel C and D are the best choices. It’s about agent skills and application use.
CO
Cornell
2 months ago
I’m leaning towards B and D. Activity codes are important for reporting.
IL
Iluminada
2 months ago
Agreed! D makes sense too. They’re used in flows and scripts.
TI
Titus
2 months ago
I think C and D are correct. Skillsets group agents with similar skills.
PU
Pura
2 months ago
B sounds a bit misleading, skillsets are more than just activity codes.
CO
Colene
2 months ago
D makes sense, they’re in the flows and scripts for sure.
MI
Mitzie
3 months ago
Wait, are skillsets really just for reporting? That seems off.
LA
Lavera
3 months ago
I think C is right too, agents with similar skills.
MA
Marguerita
3 months ago
Skillsets are definitely used for reporting.
WI
Willodean
3 months ago
I'm not sure about A, but I think B might be misleading since skillsets seem to involve more than just activity codes.
RO
Rodolfo
3 months ago
I feel like I saw a question similar to this in practice, and it was about how skillsets relate to agents.
WI
Wilburn
3 months ago
I recall something about skillsets being used in application flows, so maybe D is correct?
MI
Miesha
4 months ago
I think skillsets are more than just for reporting, but I can't remember if they're also about grouping agents.