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Avaya 78950X Exam - Topic 3 Question 98 Discussion

Which two statements about the Avaya Contact Center Select (ACCS) skillset are true? (Choose two.)
B) A skillset is a group of activity codes used for reporting purposes. and D) Skillsets are referenced in both application flows and scripts.
A) Skillsets are only used for reporting purposes.
C) A skillset is group of agents whose skills are similar.

Avaya 78950X Exam - Topic 3 Question 98 Discussion

Actual exam question for Avaya's 78950X exam
Question #: 98
Topic #: 3
[All 78950X Questions]

Which two statements about the Avaya Contact Center Select (ACCS) skillset are true? (Choose two.)

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Suggested Answer: B, D

by Georgeanna at May 29, 2026, 08:42 AM

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Cornell
3 days ago
I’m leaning towards B and D. Activity codes are important for reporting.
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Iluminada
8 days ago
Agreed! D makes sense too. They’re used in flows and scripts.
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Titus
13 days ago
I think C and D are correct. Skillsets group agents with similar skills.
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Pura
18 days ago
B sounds a bit misleading, skillsets are more than just activity codes.
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Colene
23 days ago
D makes sense, they’re in the flows and scripts for sure.
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Mitzie
28 days ago
Wait, are skillsets really just for reporting? That seems off.
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Lavera
1 month ago
I think C is right too, agents with similar skills.
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Marguerita
1 month ago
Skillsets are definitely used for reporting.
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Willodean
1 month ago
I'm not sure about A, but I think B might be misleading since skillsets seem to involve more than just activity codes.
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Rodolfo
2 months ago
I feel like I saw a question similar to this in practice, and it was about how skillsets relate to agents.
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Wilburn
2 months ago
I recall something about skillsets being used in application flows, so maybe D is correct?
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Miesha
2 months ago
I think skillsets are more than just for reporting, but I can't remember if they're also about grouping agents.
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