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A customer has an existing operational Avaya Contact Center Select (ACCS) solution, and has added a new number for inquiries about a special credit loan offer. The customer wants calls to be answered by agents assigned the existing NewAccounts skillset.
Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.)
Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.)
Suggested Answer: A, C
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12 comments · newest first
CA
Cassi
1 month ago
I’m leaning towards B and D. Short code on IP Office is crucial too.
OM
Omega
2 months ago
I agree, A and B make sense. They ensure proper routing.
TA
Tarra
2 months ago
I think A and B are the right choices. New short code and CDN are essential.
KI
Kip
2 months ago
I thought just adding a short code would be enough...
LA
Laurene
2 months ago
A corresponding CDN needs to be set up for sure!
SI
Silva
2 months ago
Wait, do we really need a new SIP extension too? Seems unnecessary.
MA
Margurite
3 months ago
Definitely agree, you can't route without that!
AM
Ammie
3 months ago
A new short code needs to be set up in the ACCS.
SU
Sunshine
3 months ago
I’m leaning towards A and B as the right answers, but I can’t recall if we need to do anything with the IP Office directly.
JU
Julian
3 months ago
I’m a bit confused about whether we need to add a SIP extension. I feel like that might not be necessary for just routing calls.
MI
Miesha
3 months ago
I remember practicing a similar question where we had to configure short codes and CDNs. I think both A and B are correct here.
AI
Ailene
3 months ago
I think we definitely need to set up a corresponding CDN for the new number, but I'm not sure about the short code part.