Avaya Exam 7497X Topic 4 Question 80 Discussion

Actual exam question for Avaya's 7497X exam

Question #: 80
Topic #: 4

A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools>Developer Tools, and they find the following error message:

WebSocket connection to 'ws://192.168.10.50/services/websocket/chat' failed: Error during WebSocket handshake: Unexpected response code: 403

What is the problem indicated by this error message?

AThe customer web chat is connected but there is a problem with the web chat snap-in.

BThe customer web chat is unable to connect to Avaya Oceana web chat snap-in.

CThe customer web chat is rejected by the browser proxy or antivirus installed In the PC

DThe customer web chat is connected but there but no agents available In Avaya Oceana.

Show Suggested Answer

Suggested Answer: A

by Kanisha at Aug 05, 2024, 06:32 AM

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Beatriz

10 months ago

Option C seems to be the winner here. The 403 error code indicates a permissions problem, likely due to a proxy or antivirus software. Though, I'm wondering if the customer's computer is secretly moonlighting as a bouncer at the WebSocket nightclub.

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Rima

8 months ago

In any case, the customer will need to check their proxy settings or antivirus software to resolve the issue.

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Carry

9 months ago

Haha, that's a funny way to put it! Maybe the computer is being a strict bouncer for the WebSocket nightclub.

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Carlene

9 months ago

It's possible that the browser proxy or antivirus software is blocking the WebSocket connection.

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Essie

9 months ago

I think you're right, option C does seem to be the most likely explanation for the error message.

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Galen

10 months ago

I think the error message indicates that there are no agents available in Avaya Oceana.

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Leota

10 months ago

The error message doesn't mention anything about a lack of agents, so I don't think option D is correct. This is clearly a connectivity issue, so I'd say option B is the way to go. Time to call the IT guy and hope he's not busy updating his browser's extensions.

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Fatima

9 months ago

Let's get the IT guy to check the connectivity with Avaya Oceana web chat snap-in.

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Candra

9 months ago

I agree, option B seems to be the most likely cause of the issue.

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Oliva

10 months ago

I believe the issue might be with the Avaya Oceana web chat snap-in.

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Ngoc

10 months ago

This is a classic case of a proxy or antivirus blocking the WebSocket connection. I'd go with option C as the correct answer. Though, I wonder if the customer's computer is having an identity crisis, or if it just really doesn't like Avaya Oceana.

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Helga

9 months ago

Maybe the customer needs to check their proxy settings or disable the antivirus temporarily to see if that resolves the problem.

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Avery

9 months ago

It's possible that the customer's proxy or antivirus is causing the issue with the WebSocket connection.

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Isabella

10 months ago

I think you're right, option C seems to be the most likely explanation for the error message.

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Johana

10 months ago

I agree with Phung, it seems like the browser is blocking the connection.

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Phung

10 months ago

I think the problem is with the browser proxy or antivirus.

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Shizue

10 months ago

Hmm, I think option B is the right answer here. The WebSocket connection is failing, so the customer chat is unable to connect to the Avaya Oceana web chat snap-in.

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Jonell

10 months ago

The error message clearly indicates a problem with the WebSocket connection. The 403 error code suggests an authorization or permissions issue, so I'd say option C is the correct answer.

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