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Avaya Exam 7497X Topic 4 Question 78 Discussion

Actual exam question for Avaya's 7497X exam
Question #: 78
Topic #: 4
[All 7497X Questions]

A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement Designer.

What should be analyzed from Avaya Oceana to check the incoming calls to Avaya Oceana from the Avaya Aura stack?

Show Suggested Answer Hide Answer
Suggested Answer: A

by Paz at Jul 05, 2024, 08:07 PM

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Shawnda
10 months ago
I think the AES Switch Link being down could also be a possible cause.
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Donette
10 months ago
I believe the problem lies with the AES CTI CSC user and password.
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Nobuko
10 months ago
Haha, I bet the AES guy forgot to pay his license fee. Gotta keep those licenses up to date, am I right? But yeah, I think B is the answer.
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Yesenia
9 months ago
User and password Incorrect.
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Shantay
9 months ago
A) The AES is not equipped with a correct AES license.
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Mauricio
9 months ago
Haha, I bet the AES guy forgot to pay his license fee. Gotta keep those licenses up to date, am I right?
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Luis
9 months ago
User and password Incorrect.
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Adolph
9 months ago
A) The AES is not equipped with a correct AES license.
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Temeka
9 months ago
Gladys is correct. The AES license might be the issue.
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Gladys
10 months ago
B) The AES CTI CSC user and password are Incorrect.
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Dorthy
10 months ago
A) The AES is not equipped with a correct AES license.
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Dana
10 months ago
Haha, I bet the AES guy forgot to pay his license fee. Gotta keep those licenses up to date, am I right?
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Alesia
10 months ago
Haha, I bet the AES guy forgot to pay his license fee. Gotta keep those licenses up to date, am I right?
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Nu
11 months ago
I agree with Olene, it could be the AES license causing the problem.
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Misty
11 months ago
This is a tricky one, but I'm going with B as well. The 'UNKNOWN_APPLICATION' error suggests an authentication problem.
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Pilar
11 months ago
Definitely B. The error message clearly indicates an issue with the application privileges, which points to incorrect login credentials.
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Annmarie
10 months ago
B) The AES CTI CSC user and password are Incorrect.
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Twila
10 months ago
A) The AES is not equipped with a correct AES license.
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Olene
11 months ago
I think the issue might be with the AES license.
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Tayna
11 months ago
Hmm, I think the answer is B. The AES CTI CSC user and password must be incorrect for the CSC to disconnect after logging that message.
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Kenda
10 months ago
In this case, it's crucial to verify the AES CTI CSC user and password to ensure they are correct for the connection to be successful.
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Lonna
10 months ago
I agree. It's important to troubleshoot each potential cause to identify the root of the issue.
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Gerald
10 months ago
Yes, that could be a possibility. But it's always good to double check all the options before coming to a conclusion.
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Marya
10 months ago
I think the answer is B. The AES CTI CSC user and password must be incorrect for the CSC to disconnect after logging that message.
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