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Avaya Exam 7492X Topic 5 Question 73 Discussion

Actual exam question for Avaya's 7492X exam
Question #: 73
Topic #: 5
[All 7492X Questions]

A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers.

Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?

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Suggested Answer: A, B, C

by Cletus at Sep 19, 2024, 01:11 AM

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Denny
7 hours ago
D) Greatest Need seems like an interesting option, but I'm not sure if it's the correct answer here. I'll have to think about this one a bit more.
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Iraida
4 days ago
I'm not sure about this one. The question mentions 'some (but not total) advantage', so I'm not convinced that Reserve Agents or Dynamic Queue Position are the right answers.
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Nell
6 days ago
I think the answer is B) Weighted Advance Time. This feature allows you to prioritize certain customers over others, giving them a service level advantage.
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France
13 days ago
I'm not sure, but I think C) Dynamic Queue Position could also be a valid option as it adjusts based on the customer's position in the queue.
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Charlene
15 days ago
I disagree, I believe the answer is D) Greatest Need because it focuses on adjusting service level based on urgency.
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Dorian
16 days ago
I think the answer is A) Reserve Agents because it allows for prioritizing certain customers.
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