Avaya Exam 7492X Topic 5 Question 73 Discussion

Actual exam question for Avaya's 7492X exam

Question #: 73
Topic #: 5

A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers.

Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?

AReserve Agents

BWeighted Advance Time

CDynamic Queue Position

DGreatest Need

Show Suggested Answer

Suggested Answer: A, B, C

by Cletus at Sep 19, 2024, 01:11 AM

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Maybelle

4 months ago

Ha! Sounds like the customer is trying to get a 'toll-free' advantage. I'd go with B) Weighted Advance Time - gotta keep those customers happy, even if they're not total VIPs.

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Brittney

2 months ago

Definitely, using B) Weighted Advance Time is a fair way to adjust the service level for that customer.

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Iola

2 months ago

I think it's important to make all customers feel valued, even if they're not top priority.

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Aliza

2 months ago

Yeah, it's a nice way to show some appreciation without giving them too much special treatment.

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Alberto

3 months ago

User 2: Yeah, that makes sense. We want to keep all customers happy.

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Marleen

3 months ago

User 1: I think B) Weighted Advance Time is the way to go.

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Eladia

3 months ago

I agree, B) Weighted Advance Time is a good choice to give that customer a slight advantage.

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Denny

4 months ago

D) Greatest Need seems like an interesting option, but I'm not sure if it's the correct answer here. I'll have to think about this one a bit more.

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Iraida

4 months ago

I'm not sure about this one. The question mentions 'some (but not total) advantage', so I'm not convinced that Reserve Agents or Dynamic Queue Position are the right answers.

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Nell

4 months ago

I think the answer is B) Weighted Advance Time. This feature allows you to prioritize certain customers over others, giving them a service level advantage.

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