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Avaya 7492X Exam
Certification Provider: Avaya
Exam Name: Avaya Aura Call Center Elite Support Exam
Duration: 110 Minutes
Number of questions in our database: 83
Exam Version: Apr. 12, 2024
7492X Exam Official Topics:
- Topic 1: Describe the capabilities and features of Dynamic Business Advocate/ Troubleshoot using the Communication Manager Denial Event
- Topic 2: Describe the Best Service Routing in a multisite environment/ Describe virtual routing such as Network Call redirection (NCR)
- Topic 3: Describe the Best Service Routing feature in Avaya Aura? Call Center Elite/ Describe virtual routing such as Basic Service Routing (BSR)
- Topic 4: Troubleshooting the Avaya Aura? Media Server/ Describe virtual routing such as Look Ahead interflow (LAI)
- Topic 5: Describe Business Advocate (BA) with fundamental call center questions/ Describe the Service Level Maximizer (SLM) Understand the common problems that traditional ACD calling centers experience and how Business Advocate can help overcome these problems
- Topic 6: Troubleshoot common call vectoring issues/ Describe the vector variable operations
- Topic 7: List Trace, Display Events, and List Usage/ Describe virtual routing such as Enhanced Interflow, Adjunct Routing
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Free Avaya 7492X Exam Actual Questions
The questions for 7492X were last updated On Apr. 12, 2024
Question #1
Which two vector variable types are strictly global in scope? (Choose two.)
Correct Answer:
C, E
Question #2
There are four main components of the Call Center Elite Multichannel configuration.
Which list contains all of the main components?
Correct Answer:
D
Question #3
A customer wants to routinely monitor their vectors for unexpected results.
How should they monitor their results?
Correct Answer:
C
Question #4
When viewing TTrace Process Output, which two statements are true about the output windows? (Choose two.)
Correct Answer:
B, C
Question #5
Which two vector variable types are strictly global in scope? (Choose two.)
Correct Answer:
C, E
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