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Avaya Exam 7492X Topic 5 Question 69 Discussion

Actual exam question for Avaya's 7492X exam
Question #: 69
Topic #: 5
[All 7492X Questions]

Given the following conditions:

In the lousiness Advocate configuration

During call surplus conditions

If calls are waiting when an agent becomes available

The agent's selection method is Percent Allocation

How will the Communication Manager Interpret the highest priority call-.?

Show Suggested Answer Hide Answer
Suggested Answer: A

by King at Aug 23, 2024, 09:50 AM

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Malcolm
11 months ago
I agree with Elenora, D seems like the best choice for maintaining target allocations.
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Portia
11 months ago
But A makes sense because it prioritizes skill level.
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Elenora
11 months ago
I disagree, I believe it's D.
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Portia
11 months ago
I think the answer is A.
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Alton
11 months ago
I'm gonna have to go with C on this one. Longest wait time, no need to complicate things. Although, maybe the Communication Manager is just feeling a bit lazy and wants to take the easy way out.
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Matt
11 months ago
Yeah, I agree. Keeping it simple with the longest wait time.
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Eden
11 months ago
I think C is the way to go. Longest wait time makes sense.
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Coletta
12 months ago
B, for sure. The Communication Manager is all about efficiency, and that means going with the highest skill level and longest wait time. Simple as that.
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Floyd
11 months ago
B, for sure. The Communication Manager is all about efficiency, and that means going with the highest skill level and longest wait time. Simple as that.
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Amie
11 months ago
B) As the highest skill level and the longest CW1 or PWI
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Alona
11 months ago
A) As the highest skill level and the highest ratio of CWT/SO or PWT/SO
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Mozell
12 months ago
Hmm, D seems like the obvious choice here. I mean, who wants to play favorites with the calls? Let the old ones have their turn, that's what I say.
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Merrilee
11 months ago
Hmm, D seems like the obvious choice here. I mean, who wants to play favorites with the calls? Let the old ones have their turn, that's what I say.
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Beatriz
11 months ago
D) As the oldest call waiting that best maintains the administered target allocations for all skills
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Tabetha
11 months ago
C) As the longest CWT or PW I
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Devon
11 months ago
B) As the highest skill level and the longest CW1 or PWI
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Trina
11 months ago
A) As the highest skill level and the highest ratio of CWT/SO or PWT/SO
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