Avaya Exam 7492X Topic 4 Question 76 Discussion

Actual exam question for Avaya's 7492X exam

Question #: 76
Topic #: 4

Best Service Routing (BSR) allows adjusting the idle time of agents when determining agent selection. You are considering the step adjustment set to 20 for a given location.

Which statement about agent adjustments for the considered location step is true?

AThe agent's idle time is adjusted up by 20%, unless the idle time is greater than 100 seconds at which point is adjusted up by 20 seconds

BThe agent's idle time is decreased by 20 seconds, unless the idle time is greater than 100 seconds at which point it is decreased by 20%

CThe agent's idle time is always adjusted down by 20 seconds

DThe agent's idle time is always adjusted up by 20 seconds

Show Suggested Answer

Suggested Answer: C, E

by Bev at Oct 24, 2024, 05:51 PM

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Sheron

23 days ago

I'm just going to flip a coin on this one. Heads, I go with A. Tails, I go with C. Who needs logic when you have Lady Luck on your side?

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Derrick

26 days ago

This question is a real brain-teaser! I'm going to go with option A, but I'm also tempted to choose option B just to see if it's a trap. Ah, the life of a certification exam candidate.

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My

8 days ago

I'm not sure, but I think option A is the safest bet.

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Antione

10 days ago

I agree, option A seems like the most logical answer.

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Charlene

14 days ago

I think option A is the correct choice.

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Kristel

1 months ago

Okay, let's think this through. Option D seems a bit too straightforward, so I'm going to eliminate that. Now, it's just a matter of choosing between A and C. Decisions, decisions.

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Salena

19 days ago

Hmm, you make a good point. I'll have to reconsider my decision. Thanks for sharing your thoughts.

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Latonia

24 days ago

I see your point, but I think option C might be the better choice. It says the idle time is always adjusted down by 20 seconds, which seems more straightforward.

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Kenia

27 days ago

I think option A is the correct one. It makes sense that the idle time would be adjusted up by 20% unless it's already over 100 seconds.

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Laurel

1 months ago

Ah, the joys of agent adjustments! I'm feeling a bit mischievous, so I'm going to go with option B just to see what happens. What's the worst that could happen, right?

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