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Avaya Exam 7492X Topic 4 Question 75 Discussion

Actual exam question for Avaya's 7492X exam
Question #: 75
Topic #: 4
[All 7492X Questions]

Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

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Suggested Answer: B, E

Reference Avaya Aura Call Center Feature Reference 6.0 page 78


by Hayley at Sep 15, 2024, 01:37 AM

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Oliva
10 months ago
I'm just glad there's no option for 'It makes the coffee for the agents.' That would be a bit too much to ask for.
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Jade
10 months ago
Wow, these features sound like they were designed by a team of call center ninjas! I'm sure the exam writers will be impressed.
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Edelmira
9 months ago
B) It dynamically matches a customer to an optimal agent.
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Anissa
9 months ago
I agree, these features are definitely impressive!
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Lanie
9 months ago
E) It uses advanced algorithms to efficiently route calls to agents.
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Dottie
9 months ago
A) It enables routing of calls to the agent that is most idle.
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Gearldine
10 months ago
I agree with Tenesha, but I think D is also really useful for custom reporting on call center activities.
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Catalina
9 months ago
D) It allows for dynamic reporting of call center activities in custom methods.
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Sheron
9 months ago
E) It uses advanced algorithms to efficiently route calls to agents.
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Marya
10 months ago
A) It enables routing of calls to the agent that is most idle.
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Albina
11 months ago
I believe options B and E describe the benefits well, as they focus on matching customers to the best agent efficiently.
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Isadora
11 months ago
I agree, it seems like it can help improve customer service.
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Tenesha
11 months ago
B and C are the most important features. Dynamically matching customers to optimal agents and conditional routing to agent queues are crucial for efficient call center operations.
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Arthur
11 months ago
I agree, conditional routing to agent queues is also essential for smooth call center operations.
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Erasmo
11 months ago
B and C are definitely key features. Dynamically matching customers to optimal agents is a game changer.
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Hannah
11 months ago
I think the Business Advocate feature sounds really useful.
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