Avaya Exam 7492X Topic 4 Question 7 Discussion

Actual exam question for Avaya's 7492X exam

Question #: 7
Topic #: 4

Best Services Routing (BSR) determines the best resource to service a call by examining which three variables? (Choose three.)

AAgent Average Speed of Answer

BSelection strategy for the active VDN

COldest call waiting

DAvailability of the agents

EEstimated Wait Time (EWT)

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Suggested Answer: A

by Adell at May 08, 2022, 05:48 AM

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10 days ago

I'm not sure about E, I think C might be more important for determining the best resource.

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11 days ago

Hmm, I think the correct answer is A, D, and E. Gotta consider agent availability, wait time, and call order to route the call effectively.

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15 days ago

I agree with Isadora, those variables make sense for determining the best resource.

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16 days ago

I think the three variables are A, D, and E.

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