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Avaya Exam 7492X Topic 4 Question 63 Discussion

Actual exam question for Avaya's 7492X exam
Question #: 63
Topic #: 4
[All 7492X Questions]

A customer wants to reduce costs in their contact center. They choose to employ Network Call Redirection (NCR) to eliminate as much private network cost as possible. The call center is using Best Services Routing (BSR) to distribute calls to multiple centers.

Which command in the vector would invoke NCR using BSR?

Show Suggested Answer Hide Answer
Suggested Answer: C, E

by Twana at Jun 03, 2024, 02:43 AM

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Evan
3 months ago
Ah, the old 'reply-best' trick. I'm sure that'll confuse the heck out of the customer. Let's go with A and keep things simple.
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Rachael
1 months ago
User 4: I'm on board with A) route-to number 112920414 as well. Let's keep it straightforward.
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Corinne
1 months ago
User 3: Definitely, A) route-to number 112920414 seems like the best choice.
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Candra
2 months ago
User 2: Agreed, keeping it simple is key. Let's not confuse the customer.
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Heidy
2 months ago
User 1: I think we should go with A) route-to number 112920414.
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Denny
3 months ago
Haha, 'queue-to best'? That's like telling the call center to take a nap and let the best agent handle it. Not very efficient!
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Johnna
2 months ago
User 3: I agree, 'reply-best' doesn't seem like it would invoke NCR using BSR efficiently.
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Josephine
2 months ago
User 2: Yeah, that makes sense. 'queue-to best' does sound a bit too relaxed for a call center.
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Marica
2 months ago
User 1: I think the correct command would be 'route-to number 112920414'.
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Olive
3 months ago
I'm not sure about this one. The wording is a bit confusing, but I think option A sounds right.
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Shayne
2 months ago
User 3: I'm not sure, but I'll go with the majority and choose option A.
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Myra
2 months ago
User 2: I agree, option A seems like the right choice.
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Ruby
3 months ago
User 1: I think option A is correct.
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Hui
3 months ago
The correct answer is A. The route-to number command is used to invoke NCR using BSR to distribute calls to multiple centers.
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Jutta
2 months ago
That's not the right command. A) route-to number 112920414 is the correct one.
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Polly
2 months ago
D) queue-to best
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Lajuana
2 months ago
Actually, the correct command is A) route-to number 112920414 to invoke NCR using BSR.
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Paris
2 months ago
C) reply-best
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Lai
2 months ago
Great choice! That command will invoke NCR using BSR.
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Cherelle
3 months ago
A) route-to number 112920414
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Donte
4 months ago
But using NCR with BSR would require routing the call to a specific number, so A) route-to number 112920414 makes more sense.
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Talia
4 months ago
I disagree, I believe the correct answer is C) reply-best.
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Donte
4 months ago
I think the answer is A) route-to number 112920414.
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