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Avaya Exam 7492X Topic 3 Question 31 Discussion

Actual exam question for Avaya's 7492X exam
Question #: 31
Topic #: 3
[All 7492X Questions]

A call center has four agents:

Agent 1 has experience with Sales and French.

Agent 2 has experience with Sales and English.

Agent 3 has experience with Support and English.

Agent 4 has experience with Sales and is bilingual in English and French

The first call comes in requiring sales assistance in English and a second call comes looking for Sales in French.

Which agent is still available for calls when the call center is using Best Service Routing and the next call requires French?

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Suggested Answer: A

by Carin at Aug 19, 2022, 12:02 PM

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Carri
6 hours ago
Ah, the age-old dilemma of the multilingual call center. I'm picturing the agents duking it out, speaking in tongues, trying to one-up each other. May the best linguist win!
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Jesus
5 days ago
You know, if I was running this call center, I'd just tell the customers to learn a new language. Problem solved! But since that's not an option, I guess Agent 4 is the way to go. They've got the skills and the sass to handle this situation.
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Juan
25 days ago
Hold up, what about Agent 3? Sure, they only have Support experience, but they do speak English. Maybe they could at least handle the English Sales call while the other agents tackle the French one. Just a thought.
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Kenneth
26 days ago
I'm going with Agent 4 on this one. Bilingual in both English and French? That's the perfect fit for handling the Sales calls in both languages. Boom, easy peasy!
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Jose
1 months ago
As an agent with both Sales and French experience, Agent 1 seems like the obvious choice. But wait, didn't the question mention a call for Sales in English too? Hmm, this is trickier than it looks.
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Valene
7 days ago
But Agent 2 can handle the call for Sales in English.
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Mammie
13 days ago
Agent 1 is the only one available for the call in French.
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Julie
1 months ago
But what about Agent 4? They are bilingual in English and French, shouldn't they be available too?
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Margart
1 months ago
I agree with Rodolfo, Agent 1 is the best choice for the next call requiring French.
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Rodolfo
2 months ago
I think Agent 1 is still available because they have experience with Sales and French.
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a