Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Avaya Exam 7492X Topic 1 Question 81 Discussion

Actual exam question for Avaya's 7492X exam
Question #: 81
Topic #: 1
[All 7492X Questions]

The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even If they know the extension number.

Which two commands would provide information to isolate the problem? (Choose two.)

Show Suggested Answer Hide Answer
Suggested Answer: B, C, D

by Taryn at Feb 06, 2025, 06:20 PM

Limited Time Offer

25%

Off

Get Premium 7492X Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Launa
1 months ago
Ah, the classic 'I know the extension but can't reach the agent' problem. The 'Display events extension' and 'List trace extension' commands are definitely the way to go here. Time to put on our detective hats and get to work!
upvoted 0 times
Pamella
19 days ago
Fingers crossed we can figure this out!
upvoted 0 times
...
Sherron
21 days ago
Hopefully that will help us isolate the problem.
upvoted 0 times
...
Shawnda
26 days ago
Let's start by using the 'Display events extension' command to see if there are any issues with the extension.
upvoted 0 times
...
Alex
28 days ago
I agree, and then we can follow up with 'List trace extension'.
upvoted 0 times
...
Bulah
1 months ago
Let's try 'Display events extension' first.
upvoted 0 times
...
...
Lorrie
1 months ago
I bet the agent's extension has been trapped in a five-dimensional cubicle or something. We'll need to use the 'Summon the quantum technicians' command to fix this.
upvoted 0 times
...
Adelina
2 months ago
Hmm, the 'Display events vector' and 'List trace vector' commands don't seem quite right for this problem. I mean, unless the call center is using some kind of vector magic, those won't be much help.
upvoted 0 times
Elmer
22 days ago
D) List trace extension
upvoted 0 times
...
Jacki
1 months ago
A) Display events extension
upvoted 0 times
...
...
Carey
2 months ago
I'm not sure about List trace vector. Maybe we should focus on the specific extension first before looking at the vector.
upvoted 0 times
...
Josephine
2 months ago
Hey, looks like we need to use the 'Display events extension' and 'List trace extension' commands to get to the bottom of this issue. That should give us the information we need to figure out what's going on with those Spanish customer service calls.
upvoted 0 times
Josphine
Those commands should help us pinpoint the problem with the Spanish customer service calls.
upvoted 0 times
...
Carey
27 days ago
After that, we should use 'List trace extension' to gather more detailed information.
upvoted 0 times
...
Jeannetta
1 months ago
Let's try 'Display events extension' first to see if we can find any clues.
upvoted 0 times
...
...
Teri
2 months ago
I agree with Isaiah. We should also use Display events extension to check for any events related to the extension change.
upvoted 0 times
...
Isaiah
2 months ago
I think we should use List trace extension to see if there's any issue with the specific agent's extension.
upvoted 0 times
...

Save Cancel