Avaya Exam 7492X Topic 1 Question 81 Discussion

Actual exam question for Avaya's 7492X exam

Question #: 81
Topic #: 1

The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even If they know the extension number.

Which two commands would provide information to isolate the problem? (Choose two.)

ADisplay events extension

BDisplay events vector

CList trace vector

DList trace extension

Show Suggested Answer

Suggested Answer: B, C, D

by Taryn at Feb 06, 2025, 06:20 PM

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Adelina

3 hours ago

Hmm, the 'Display events vector' and 'List trace vector' commands don't seem quite right for this problem. I mean, unless the call center is using some kind of vector magic, those won't be much help.

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Carey

6 days ago

I'm not sure about List trace vector. Maybe we should focus on the specific extension first before looking at the vector.

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Josephine

6 days ago

Hey, looks like we need to use the 'Display events extension' and 'List trace extension' commands to get to the bottom of this issue. That should give us the information we need to figure out what's going on with those Spanish customer service calls.

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Teri

9 days ago

I agree with Isaiah. We should also use Display events extension to check for any events related to the extension change.

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Isaiah

11 days ago

I think we should use List trace extension to see if there's any issue with the specific agent's extension.

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