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Avaya Exam 7392X Topic 5 Question 87 Discussion

Actual exam question for Avaya's 7392X exam
Question #: 87
Topic #: 5
[All 7392X Questions]

Direct Agent calls are not getting counted correctly In the Call Management System (CMS). What must be administered so that Direct Agent calls are measured properly?

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Suggested Answer: A

by Lemuel at Feb 08, 2025, 02:03 AM

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Leota
1 months ago
Class of Service (COS) is the way to go. Unless you want your Direct Agent calls to end up in the 'black hole' of the ead-mla setting. *chuckles*
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Glory
28 days ago
User 2
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Stephen
1 months ago
User 1
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German
2 months ago
ead-mla? What kind of made-up acronym is that? I'm going with Class of Restriction (COR) on this one.
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Chandra
2 months ago
Hmm, I think it might be skill-level. Isn't that how you define the expertise of the agents handling the calls?
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Lura
1 months ago
Actually, it's Class of Service (COS) that needs to be administered for Direct Agent calls to be measured correctly.
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Maybelle
1 months ago
Yes, you're right. Skill-level determines the expertise of the agents.
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Yoko
2 months ago
That makes sense, skill-level could definitely impact how Direct Agent calls are measured.
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Joaquin
2 months ago
I disagree, I believe it's C) skill-level because that determines how calls are routed.
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Zona
2 months ago
I'm pretty sure it's Class of Service (COS). That's the setting that handles call routing and prioritization, right?
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Laurene
23 days ago
Once we confirm the settings, we can monitor the Direct Agent calls in the Call Management System (CMS) to ensure they are being counted accurately.
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Michel
25 days ago
I think that would be a good idea. Let's verify the Class of Service (COS) settings.
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Herminia
1 months ago
Should we double check the settings to make sure it's configured correctly?
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Deandrea
2 months ago
Yes, you are correct. Class of Service (COS) is responsible for call routing and prioritization.
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Carissa
2 months ago
I think we should double check the settings for Class of Service (COS) to ensure Direct Agent calls are counted correctly.
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Lashaunda
2 months ago
Yes, you're correct. Class of Service (COS) is responsible for call routing and prioritization.
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Yoko
2 months ago
I think the correct answer is A) Class of Restriction (COR).
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