Avaya Exam 7392X Topic 5 Question 87 Discussion

Actual exam question for Avaya's 7392X exam

Question #: 87
Topic #: 5

Direct Agent calls are not getting counted correctly In the Call Management System (CMS). What must be administered so that Direct Agent calls are measured properly?

AClass of Restriction (COR)

BClass of Service (COS)

Cskill-level

Dead-mla

Show Suggested Answer

Suggested Answer: A

by Lemuel at Feb 08, 2025, 02:03 AM

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Leota

3 months ago

Class of Service (COS) is the way to go. Unless you want your Direct Agent calls to end up in the 'black hole' of the ead-mla setting. *chuckles*

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Glory

2 months ago

User 2

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Stephen

3 months ago

User 1

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German

3 months ago

ead-mla? What kind of made-up acronym is that? I'm going with Class of Restriction (COR) on this one.

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Chandra

3 months ago

Hmm, I think it might be skill-level. Isn't that how you define the expertise of the agents handling the calls?

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Lura

3 months ago

Actually, it's Class of Service (COS) that needs to be administered for Direct Agent calls to be measured correctly.

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Maybelle

3 months ago

Yes, you're right. Skill-level determines the expertise of the agents.

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Yoko

4 months ago

That makes sense, skill-level could definitely impact how Direct Agent calls are measured.

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Joaquin

4 months ago

I disagree, I believe it's C) skill-level because that determines how calls are routed.

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Zona

4 months ago

I'm pretty sure it's Class of Service (COS). That's the setting that handles call routing and prioritization, right?

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Laurene

2 months ago

Once we confirm the settings, we can monitor the Direct Agent calls in the Call Management System (CMS) to ensure they are being counted accurately.

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Michel

2 months ago

I think that would be a good idea. Let's verify the Class of Service (COS) settings.

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Herminia

3 months ago

Should we double check the settings to make sure it's configured correctly?

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Deandrea

3 months ago

Yes, you are correct. Class of Service (COS) is responsible for call routing and prioritization.

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Carissa

3 months ago

I think we should double check the settings for Class of Service (COS) to ensure Direct Agent calls are counted correctly.

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Lashaunda

3 months ago

Yes, you're correct. Class of Service (COS) is responsible for call routing and prioritization.

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Yoko

4 months ago

I think the correct answer is A) Class of Restriction (COR).

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