Name: Avaya 7392X Exam
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Free Avaya 7392X Exam Actual Questions

The questions for 7392X were last updated On Apr. 12, 2024

Question #1

With Expert Agent Selection (EAS), when is an agent-loginlD associated with a specific extension?

AWhen the station has Auto Answer enabled

BWhen the telephone extension is configured on the station form

CWhen the agent's login ID Is administered in the switch

DWhen the agent logs in at that extension

Reveal Solution

Correct Answer: D

Question #2

A call center has agents skilled In sales of product X. You want them to be able to wrap up calls after they complete a sales call.

To allow this agent to wrap up a call, which parameter should be adjusted?

AAssigned Skill on the Hunt Group form

BCall Handling Preference on the Hunt Group form

CTimed ACW field on the VDN or Hunt Group form

DDirect Agent Call First on the Agent Handling form

Reveal Solution

Correct Answer: B

Question #3

Which two statements describe why the agent's state would be designated as 'OTHER' in a non-EAS environment? (Choose two.)

AThe agents are on calls from another split.

BThe agents are on outgoing calls.

CThe agents are dialing a number to place a call or activate a feature.

DAn ACD call is ringing at their telephone.

EThe agents have pressed thou aux work button.

Reveal Solution

Correct Answer: C, D

Question #4

Refer to the exhibit.

A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent's Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.

What would be the reason for this?

AVDN Override on VDN 7202 is set to no

BVDN Override on VDN 7201 is set to yes

CThe caller has blocked his calling party number, a match cannot be found, and call processing for this call will cease

DNo agents are staffed in skill 1

Reveal Solution

Correct Answer: A

Question #5

With Expert Agent Selection (EAS), when is an agent-loginlD associated with a specific extension?

AWhen the station has Auto Answer enabled

BWhen the telephone extension is configured on the station form

CWhen the agent's login ID Is administered in the switch

DWhen the agent logs in at that extension

Reveal Solution

Correct Answer: D

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