Avaya Exam 7392X Topic 4 Question 94 Discussion

Actual exam question for Avaya's 7392X exam

Question #: 94
Topic #: 4

[All 7392X Questions]

A customer has the Elite Call Center package and wants Basic Call Management System (RCMS) for reports.

Which statement is true about this scenario?

ABCMS has all the functions Call Management System (CMS) supports but with less capacity.

BBCMS generates Split Reports and not Skills Reports.

CBCMS does not support all Call Center Elite features.

DBCMS is only offered for customers with a Basic Call Center package.

Show Suggested Answer

Suggested Answer: C

by Elmira at Jul 14, 2025, 01:37 AM

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Reena

5 days ago

I think BCMS has all the functions of CMS but with less capacity, so the answer is A.

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Shawnee

8 days ago

I'm going with C. The question clearly states the customer has the Elite package, so BCMS must not have all the same capabilities.

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Catalina

11 days ago

Haha, D is a trap answer for sure. BCMS is definitely not limited to just the Basic Call Center package.

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Selene

1 days ago

A) BCMS has all the functions Call Management System (CMS) supports but with less capacity.

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Angella

11 days ago

I'm not sure, but I think BCMS is for Basic Call Center package customers.

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24 days ago

I think the correct answer is C. BCMS doesn't support all the features of the Call Center Elite package, so that makes the most sense in this scenario.

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