Avaya Exam 7392X Topic 3 Question 89 Discussion

Actual exam question for Avaya's 7392X exam

Question #: 89
Topic #: 3

When a customer upgrades from Basic Avaya Call Center to Avaya Aura Call Center Elite, which three features are added? (Choose three.)

AService Level Maximize

BAdvocate

CHunt Group

DCall Management System (CMS)

EAgent Selection (EAS)

Show Suggested Answer

Suggested Answer: A, B, E

Programming Call Vectors in Avaya Aura Call Center 6.0 Page 205

by Annmarie at Mar 20, 2025, 06:38 PM

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Mireya

5 days ago

This is a tricky one, but I think the correct answer has to be A, D, and E. Can't go wrong with the classic features, you know?

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Scot

7 days ago

I believe Call Management System (CMS) is also added in the upgrade, along with Service Level Maximize and Agent Selection (EAS).

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Geoffrey

8 days ago

I'm not sure about Advocate, I think Hunt Group might be one of the added features instead.

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Bonita

10 days ago

Haha, I bet Advocate (B) is just a fancy name for the Call Center Manager who advocates for the agents, right? I'm going with A, D, and E.

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Taryn

13 days ago

Hmm, I'm not so sure about that. I think C might be one of the features added as well. Call Hunt Group seems like a logical addition.

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Stacey

14 days ago

I agree with Rachael, those three features make sense for an upgrade to Avaya Aura Call Center Elite.

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Renay

16 days ago

I'm pretty sure the correct answer is A, D, and E. Avaya Aura Call Center Elite definitely has those features that Basic Avaya Call Center doesn't.

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Francoise

4 days ago

I think you're right, A, D, and E are added with Avaya Aura Call Center Elite.

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Rachael

24 days ago

I think the three features added are Service Level Maximize, Advocate, and Agent Selection (EAS).

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