Avaya Exam 7392X Topic 1 Question 88 Discussion

Actual exam question for Avaya's 7392X exam

Question #: 88
Topic #: 1

[All 7392X Questions]

Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)

AThe ability to change the skills assigned to an agent

BThe conditional call treatment or routing based on parameters such as time of day, day of holidays, etc.

CThe ability for an agent to answer multiple Automatic Call Distribution (ACD) calls

DThe ability for supervisors to monitor an agent's ACD calls

EThe customized handling of incoming calls via programmed commands

Show Suggested Answer

Suggested Answer: B

Administering Avaya Aura Call Center Features 6.0 page 224

by Ozell at Mar 09, 2025, 01:06 PM

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3 days ago

I believe the ability to change the skills assigned to an agent is also a benefit of Call Vectoring.

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4 days ago

I agree with that. It also helps in customizing the handling of incoming calls through programmed commands.

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8 days ago

B and E are definitely the right answers. Call vectoring gives you some sweet conditional routing and custom call handling features.

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13 days ago

I think the Call Vectoring feature allows for conditional call treatment based on parameters like time of day.

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