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Avaya Exam 7392X Topic 1 Question 73 Discussion

Actual exam question for Avaya's 7392X exam
Question #: 73
Topic #: 1
[All 7392X Questions]

Which two statements describe why the agent's state would be designated as 'OTHER' in a non-EAS environment? (Choose two.)

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Suggested Answer: C, D

by Goldie at Jul 14, 2024, 09:19 PM

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Santos
10 months ago
B and C, no doubt. Although, I have to say, if an agent is 'dialing a number to place a call or activate a feature', that sounds a bit like they're slacking off instead of taking calls. Time for some quality assurance, if you ask me!
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Cheryll
10 months ago
Hmm, this is a tricky one. I'm going to go with B and C. Who knows, maybe the 'aux work' button is actually for something completely different in this particular system. Better not to overthink it!
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Kayleigh
9 months ago
Yeah, I'd stick with B and C too. It's better to go with the obvious choices in this case.
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Antione
9 months ago
I agree, overthinking can lead to confusion. B and C seem like the most straightforward options.
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Mozelle
9 months ago
I think B and C are correct. It's always best to keep it simple.
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Jospeh
10 months ago
I'm going with B and D. If an ACD call is ringing at their telephone, that would definitely put them in the 'OTHER' state, right? And outgoing calls make sense too.
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Reed
9 months ago
Agreed, those two statements seem to describe why the agent's state would be designated as 'OTHER'.
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Lenora
9 months ago
Outgoing calls would also make sense for the 'OTHER' state.
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Dick
9 months ago
Yes, if an ACD call is ringing at their telephone, it would put them in the 'OTHER' state.
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Sabrina
10 months ago
I think B and D are the correct choices.
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Gretchen
10 months ago
Option E seems a bit strange. Why would pressing the 'aux work' button put the agent in the 'OTHER' state? Shouldn't that be for things like breaks or lunch?
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Tina
9 months ago
Option E is for when agents are doing work that is not related to calls, like administrative tasks.
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Fernanda
9 months ago
C) The agents are dialing a number to place a call or activate a feature.
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Daniela
10 months ago
A) The agents are on calls from another split.
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Jarvis
10 months ago
C) The agents are dialing a number to place a call or activate a feature.
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Erick
10 months ago
A) The agents are on calls from another split.
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Gerry
11 months ago
I think the correct answers are B and C. The agents are on outgoing calls or dialing a number to place a call or activate a feature, which would designate their state as 'OTHER'.
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Francis
10 months ago
User 2
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Viola
10 months ago
User 1
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Marva
11 months ago
I believe statement C could also be a reason. If agents are dialing a number to place a call or activate a feature, it could lead to their state being 'OTHER'.
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Una
11 months ago
I agree with you. When agents are on calls from another split or when an ACD call is ringing at their telephone, it makes sense for their state to be 'OTHER'.
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Tyisha
11 months ago
I think statement A and D could be reasons for the agent's state to be 'OTHER'.
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