Avaya Exam 7392X Topic 1 Question 69 Discussion

Actual exam question for Avaya's 7392X exam

Question #: 69
Topic #: 1

What provides built-in real-time and historical reporting capabilities for the call center, Including, reports tor Splits/Skills, Agents, Vector Directory Numbers (VDNs) and trunk Groups?

AAutomatic Number Identification (ANI)

BBasic Call Management System (BCMS)

CVuStats

DService Level Maximizer (SLM)

Show Suggested Answer

Suggested Answer: D

by Franklyn at May 30, 2024, 12:35 AM

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Moira

5 days ago

I'm not sure, but I think C) VuStats also provides reporting capabilities for call centers.

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Denae

13 days ago

I agree with Yvette. BCMS is designed to handle reporting for call centers.

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Yvette

17 days ago

I think the answer is B) Basic Call Management System (BCMS). It provides the reporting capabilities mentioned.

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