Avaya Exam 7392X Topic 1 Question 69 Discussion

Actual exam question for Avaya's 7392X exam

Question #: 69
Topic #: 1

What provides built-in real-time and historical reporting capabilities for the call center, Including, reports tor Splits/Skills, Agents, Vector Directory Numbers (VDNs) and trunk Groups?

AAutomatic Number Identification (ANI)

BBasic Call Management System (BCMS)

CVuStats

DService Level Maximizer (SLM)

Show Suggested Answer

Suggested Answer: D

by Franklyn at May 30, 2024, 12:35 AM

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Marge

3 months ago

Wait, there's no option for 'Dial 0 for a human'? Clearly, these questions were written by robots.

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Tennie

3 months ago

I'm just hoping I don't get stuck in a call center after this exam. That would be worse than being on hold for eternity.

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Francoise

2 months ago

D) SLM

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Norah

2 months ago

C) VuStats

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Rebbecca

2 months ago

A) BCMS

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Zana

3 months ago

Option B sounds like the real deal. No need to go looking for a 'Service Level Maximizer' when you've got BCMS!

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Barbra

2 months ago

User 3: BCMS is a lifesaver when it comes to tracking call center data.

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Ciara

2 months ago

User 2: Definitely, it's all built-in and easy to use.

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Anika

2 months ago

User 1: I agree, BCMS is the way to go for reporting capabilities.

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Leonie

3 months ago

I thought it was C) VuStats. Guess I need to brush up on my call center management knowledge.

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Beata

2 months ago

C) VuStats is not the correct option for reporting capabilities in the call center.

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Graciela

2 months ago

B) Basic Call Management System (BCMS) also offers reporting capabilities for the call center.

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Gennie

3 months ago

A) Automatic Number Identification (ANI) provides real-time and historical reporting capabilities.

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Ira

4 months ago

B) Basic Call Management System (BCMS) is the correct answer. It provides those reporting capabilities for the call center.

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Lauran

2 months ago

BCMS is essential for tracking call center performance.

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Keena

2 months ago

That's right, BCMS is the correct answer.

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Vinnie

2 months ago

Yes, BCMS provides real-time and historical reporting capabilities.

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Lucia

2 months ago

I think the answer is BCMS.

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Moira

4 months ago

I'm not sure, but I think C) VuStats also provides reporting capabilities for call centers.

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Denae

4 months ago

I agree with Yvette. BCMS is designed to handle reporting for call centers.

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Yvette

4 months ago

I think the answer is B) Basic Call Management System (BCMS). It provides the reporting capabilities mentioned.

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