Avaya Exam 7392X Topic 1 Question 67 Discussion

Actual exam question for Avaya's 7392X exam

Question #: 67
Topic #: 1

Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

AIt improves agent performance as supervisors have the option to have agents handle calls based on either skill level or greatest need.

BIt provides basic reporting on Vectors, Agents, and Trunk Groups.

CIt facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.

DIt provides options for selecting among available agents with the same skill.

EIt enables recorded announcements to be played to incoming calls.

Show Suggested Answer

Suggested Answer: C, D

by Ben at May 13, 2024, 01:02 PM

Limited Time Offer

25%

Off

Get Premium 7392X Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Tegan

3 months ago

B and E? Are they trying to trick us? A and D are clearly the right answers here.

upvoted 0 times

Ligia

2 months ago

Yeah, B and E seem like they are trying to throw us off. A and D are the most logical choices.

upvoted 0 times

...

Frank

2 months ago

I agree, A and D make the most sense for the benefits of using Expert Agent Selection.

upvoted 0 times

...

Thurman

2 months ago

I think B and E are just distractions. A and D are definitely the correct answers.

upvoted 0 times

...

Michael

3 months ago

A and D make the most sense to me. EAS is all about intelligent routing to improve customer and agent experience.

upvoted 0 times

...

Emmanuel

3 months ago

haha, B and E? That's like saying the benefits of a sports car are it has wheels and a steering wheel. A and D all the way!

upvoted 0 times

Hollis

2 months ago

Yeah, A and D make more sense. B and E are pretty basic features.

upvoted 0 times

...

Juan

2 months ago

D) It provides options for selecting among available agents with the same skill.

upvoted 0 times

...

Zachary

2 months ago

A) It improves agent performance as supervisors have the option to have agents handle calls based on either skill level or greatest need.

upvoted 0 times

...

Pearline

4 months ago

B and E? Seriously? That's basic contact center functionality, not the benefits of EAS. I'm going with A and D.

upvoted 0 times

Tresa

2 months ago

Definitely, those are the key benefits of using Expert Agent Selection. It helps optimize agent performance and selection process.

upvoted 0 times

...

Melissa

2 months ago

So, A improves agent performance and D provides options for selecting among available agents with the same skill. Makes sense.

upvoted 0 times

...

Marilynn

3 months ago

I agree, B and E are just basic contact center features. A and D actually describe the benefits of using Expert Agent Selection.

upvoted 0 times

...

Josphine

3 months ago

I think A and D are the correct options. They improve agent performance and provide options for selecting among available agents with the same skill.

upvoted 0 times

...

Danica

4 months ago

I believe C and E are the benefits. EAS facilitates routing of incoming calls to a Voice Response Unit and enables recorded announcements to be played to incoming calls.

upvoted 0 times

...

Shannon

4 months ago

I agree with you, Jamal. EAS does improve agent performance and provides options for selecting among available agents with the same skill.

upvoted 0 times

...

Jamal

4 months ago

I think A and D are the benefits of using EAS.

upvoted 0 times

...

Valentin

4 months ago

I believe C and E are the benefits. EAS facilitates routing of incoming calls to a Voice Response Unit and enables recorded announcements to be played to incoming calls.

upvoted 0 times

...

Dudley

4 months ago

I agree with you, Elin. EAS does improve agent performance and provides options for selecting among available agents with the same skill.

upvoted 0 times

...

Tarra

4 months ago

I think A and D are the correct answers. EAS helps optimize agent utilization by routing calls to the best-suited agent based on skill and availability.

upvoted 0 times