Avaya Exam 7392X Topic 1 Question 67 Discussion

Actual exam question for Avaya's 7392X exam

Question #: 67
Topic #: 1

Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

AIt improves agent performance as supervisors have the option to have agents handle calls based on either skill level or greatest need.

BIt provides basic reporting on Vectors, Agents, and Trunk Groups.

CIt facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.

DIt provides options for selecting among available agents with the same skill.

EIt enables recorded announcements to be played to incoming calls.

Show Suggested Answer

Suggested Answer: C, D

by Ben at May 13, 2024, 01:02 PM

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Tegan

25 days ago

B and E? Are they trying to trick us? A and D are clearly the right answers here.

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Michael

26 days ago

A and D make the most sense to me. EAS is all about intelligent routing to improve customer and agent experience.

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Emmanuel

1 months ago

haha, B and E? That's like saying the benefits of a sports car are it has wheels and a steering wheel. A and D all the way!

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Juan

2 days ago

D) It provides options for selecting among available agents with the same skill.

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Zachary

8 days ago

A) It improves agent performance as supervisors have the option to have agents handle calls based on either skill level or greatest need.

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Pearline

1 months ago

B and E? Seriously? That's basic contact center functionality, not the benefits of EAS. I'm going with A and D.

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Tresa

9 days ago

Definitely, those are the key benefits of using Expert Agent Selection. It helps optimize agent performance and selection process.

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Melissa

10 days ago

So, A improves agent performance and D provides options for selecting among available agents with the same skill. Makes sense.

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Marilynn

21 days ago

I agree, B and E are just basic contact center features. A and D actually describe the benefits of using Expert Agent Selection.

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Josphine

24 days ago

I think A and D are the correct options. They improve agent performance and provide options for selecting among available agents with the same skill.

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Danica

2 months ago

I believe C and E are the benefits. EAS facilitates routing of incoming calls to a Voice Response Unit and enables recorded announcements to be played to incoming calls.

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Shannon

2 months ago

I agree with you, Jamal. EAS does improve agent performance and provides options for selecting among available agents with the same skill.

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Jamal

2 months ago

I think A and D are the benefits of using EAS.

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Valentin

2 months ago

I believe C and E are the benefits. EAS facilitates routing of incoming calls to a Voice Response Unit and enables recorded announcements to be played to incoming calls.

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Dudley

2 months ago

I agree with you, Elin. EAS does improve agent performance and provides options for selecting among available agents with the same skill.

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Tarra

2 months ago

I think A and D are the correct answers. EAS helps optimize agent utilization by routing calls to the best-suited agent based on skill and availability.

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