Avaya Exam 7392X Topic 1 Question 65 Discussion

Actual exam question for Avaya's 7392X exam

Question #: 65
Topic #: 1

A call center has agents skilled In sales of product X. You want them to be able to wrap up calls after they complete a sales call.

To allow this agent to wrap up a call, which parameter should be adjusted?

AAssigned Skill on the Hunt Group form

BCall Handling Preference on the Hunt Group form

CTimed ACW field on the VDN or Hunt Group form

DDirect Agent Call First on the Agent Handling form

Show Suggested Answer

Suggested Answer: B

by Ty at Apr 20, 2024, 12:51 PM

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Jonell

2 days ago

That makes sense. So, C) is the way to go for wrapping up calls efficiently.

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Corazon

4 days ago

I believe the correct parameter to adjust is C) Timed ACW field on the VDN or Hunt Group form, as it allows agents to wrap up calls after completing a sales call.

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Dan

5 days ago

Wouldn't it be more efficient to adjust A) Assigned Skill on the Hunt Group form?

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Jonell

6 days ago

I think the parameter that should be adjusted is C) Timed ACW field on the VDN or Hunt Group form.

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