Avaya Exam 7392X Topic 1 Question 61 Discussion

Actual exam question for Avaya's 7392X exam

Question #: 61
Topic #: 1

Refer to the exhibit.

A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent's Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.

What would be the reason for this?

AVDN Override on VDN 7202 is set to no

BVDN Override on VDN 7201 is set to yes

CThe caller has blocked his calling party number, a match cannot be found, and call processing for this call will cease

DNo agents are staffed in skill 1

Show Suggested Answer

Suggested Answer: A

by Levi at Feb 09, 2024, 08:44 AM

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Afton

10 months ago

Maybe the caller has blocked their calling party number, causing a match not be found.

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Janella

11 months ago

I believe the issue might also be related to the fact that no agents are staffed in skill 1.

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Maynard

11 months ago

But what if the VDN Override on VDN 7201 is set to no, could that be causing the problem?

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Ryan

12 months ago

I think the reason for this issue is because VDN Override on VDN 7201 is set to yes.

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