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Avaya Exam 7392X Topic 1 Question 59 Discussion

Actual exam question for Avaya's 7392X exam
Question #: 59
Topic #: 1
[All 7392X Questions]

A customer wants to avoid an abandoned Call if an agent leaves their position, and an Incoming automatic call distribution (ACD) call rings at the agent's phone.

Which call center feature provides this capability?

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Suggested Answer: A

by Britt at Dec 23, 2023, 03:05 PM

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Tien
2 months ago
Hah, this question is like a game of call center Pictionary. Let's see who can guess the right feature without making a 'ringing' endorsement.
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Edmond
3 months ago
I bet the customer's next request will be to make the agents wear clown wigs. That'll really keep the calls from being abandoned!
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Margart
1 months ago
A: Yeah, it's an important feature for call centers to have.
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Hassie
2 months ago
B: That makes sense, it would prevent abandoned calls.
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Linette
2 months ago
A: The answer is D) Redirection on No Answer (RONA).
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Michell
3 months ago
Variable in Vectors? I'm not familiar with that call center feature. It doesn't seem to be the right solution for this problem.
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Leatha
3 months ago
Forced Agent Logout from the After Call Work (ACW) mode? That doesn't seem quite right. I don't see how that would prevent abandoned calls in this scenario.
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Milly
3 months ago
Adjunct Routing sounds like it could be the answer, but I'm not sure if it specifically addresses the issue of avoiding abandoned calls when an agent leaves their position.
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Teddy
1 months ago
D: That could work, ensuring calls are redirected if the agent is not able to answer.
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Peggy
1 months ago
C: Maybe it's a combination of RONA and Forced Agent Logout from the After Call Work (ACW) mode.
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Tammara
2 months ago
B: I agree, RONA seems like it would prevent abandoned calls if an agent is not available.
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Ahmad
2 months ago
A: I think the answer might be D) Redirection on No Answer (RONA).
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Louisa
3 months ago
Hmm, I think Redirection on No Answer (RONA) is the correct answer here. It's designed to prevent abandoned calls when an agent is unavailable.
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Lavera
2 months ago
RONA is essential for maintaining customer satisfaction by avoiding abandoned calls when agents are not at their desk.
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Sabra
2 months ago
Yes, RONA is the correct answer. It ensures that incoming calls are redirected to another available agent if the original agent is unavailable.
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Antonio
2 months ago
I agree, Redirection on No Answer (RONA) is the feature that prevents abandoned calls when an agent is not available.
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Lawana
4 months ago
I'm not sure about that. I think it could also be B) Adjunct Routing, as it helps in routing calls to other agents if the primary agent is unavailable.
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Eleonora
4 months ago
I agree with you, Nadine. RONA would prevent the call from being abandoned and ensure it gets redirected to another available agent.
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Nadine
4 months ago
I think the answer is D) Redirection on No Answer (RONA). It makes sense to redirect the call if the agent is not available.
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Alisha
4 months ago
I'm not sure, but I think C) Forced Agent Logout from the After Call Work (ACW) mode could also help prevent abandoned calls by ensuring agents are available to take incoming calls.
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Kenny
4 months ago
I agree with Buddy. RONA would be the best option to avoid abandoned calls and ensure the customer's call is answered.
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Buddy
4 months ago
I think the answer is D) Redirection on No Answer (RONA). It makes sense to redirect the call if the agent is not available.
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