Avaya Exam 7392X Topic 1 Question 59 Discussion

Actual exam question for Avaya's 7392X exam

Question #: 59
Topic #: 1

A customer wants to avoid an abandoned Call if an agent leaves their position, and an Incoming automatic call distribution (ACD) call rings at the agent's phone.

Which call center feature provides this capability?

AVariable in Vectors

BAdjunct Routing

CForced Agent Logout from the After Call Work (ACW) mode

DRedirection on No Answer (RONA)

Show Suggested Answer

Suggested Answer: A

by Britt at Dec 23, 2023, 03:05 PM

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Kenny

2 days ago

I agree with Buddy. RONA would be the best option to avoid abandoned calls and ensure the customer's call is answered.

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Buddy

5 days ago

I think the answer is D) Redirection on No Answer (RONA). It makes sense to redirect the call if the agent is not available.

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