Avaya Exam 7392X Topic 1 Question 59 Discussion

Actual exam question for Avaya's 7392X exam

Question #: 59
Topic #: 1

A customer wants to avoid an abandoned Call if an agent leaves their position, and an Incoming automatic call distribution (ACD) call rings at the agent's phone.

Which call center feature provides this capability?

AVariable in Vectors

BAdjunct Routing

CForced Agent Logout from the After Call Work (ACW) mode

DRedirection on No Answer (RONA)

Show Suggested Answer

Suggested Answer: A

by Britt at Dec 23, 2023, 03:05 PM

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Tien

10 days ago

Hah, this question is like a game of call center Pictionary. Let's see who can guess the right feature without making a 'ringing' endorsement.

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Edmond

11 days ago

I bet the customer's next request will be to make the agents wear clown wigs. That'll really keep the calls from being abandoned!

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Michell

12 days ago

Variable in Vectors? I'm not familiar with that call center feature. It doesn't seem to be the right solution for this problem.

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Leatha

14 days ago

Forced Agent Logout from the After Call Work (ACW) mode? That doesn't seem quite right. I don't see how that would prevent abandoned calls in this scenario.

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Milly

17 days ago

Adjunct Routing sounds like it could be the answer, but I'm not sure if it specifically addresses the issue of avoiding abandoned calls when an agent leaves their position.

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Ahmad

2 days ago

A: I think the answer might be D) Redirection on No Answer (RONA).

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Louisa

24 days ago

Hmm, I think Redirection on No Answer (RONA) is the correct answer here. It's designed to prevent abandoned calls when an agent is unavailable.

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Lawana

1 months ago

I'm not sure about that. I think it could also be B) Adjunct Routing, as it helps in routing calls to other agents if the primary agent is unavailable.

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Eleonora

1 months ago

I agree with you, Nadine. RONA would prevent the call from being abandoned and ensure it gets redirected to another available agent.

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Nadine

1 months ago

I think the answer is D) Redirection on No Answer (RONA). It makes sense to redirect the call if the agent is not available.

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Alisha

2 months ago

I'm not sure, but I think C) Forced Agent Logout from the After Call Work (ACW) mode could also help prevent abandoned calls by ensuring agents are available to take incoming calls.

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Kenny

2 months ago

I agree with Buddy. RONA would be the best option to avoid abandoned calls and ensure the customer's call is answered.

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Buddy

2 months ago

I think the answer is D) Redirection on No Answer (RONA). It makes sense to redirect the call if the agent is not available.

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