Avaya Exam 7392X Topic 1 Question 40 Discussion

Actual exam question for Avaya's 7392X exam

Question #: 40
Topic #: 1

A supervisor with console permission cm enter an agent's login ID, and add or remove an agent's skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill.

Which statement is true about the configuration of this feature?

AThe supervisors class of restriction (COR) must have the field 'Can Force a Work State Change''

BThe supervisors class of services (COS) must have the field 'Add/Remove Agent Skills' set to Y.

CThe supervisors COR must have the field 'Add/Remove Agent Skills' set to y.

DThe supervisors COS must have the field 'Can Force a Work State Change' set to y.

EThe agent's COS must have the field 'Add/remove Agent skills'' set to y.

Show Suggested Answer

Suggested Answer: B

by Elke at Oct 26, 2022, 05:44 AM

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Broderick

12 days ago

I'm not sure, but I think the answer might be C, as the supervisors COR should have the field for adding/removing agent skills.

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Laurene

15 days ago

I disagree, I believe the correct answer is D, as supervisors must have the ability to force a work state change.

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Willodean

17 days ago

I think the answer is B, because supervisors need to have the ability to add/remove agent skills.

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