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Avaya Exam 72301X Topic 9 Question 14 Discussion

Actual exam question for Avaya's 72301X exam
Question #: 14
Topic #: 9
[All 72301X Questions]

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.

1. Clearly stated the problem.

2. Detailed the findings.

3. Clarified the problem.

When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?

Show Suggested Answer Hide Answer
Suggested Answer: B

by Nelida at Jul 25, 2023, 03:45 AM

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Dominic
23 hours ago
Hey, where's the 'Call in the Ghostbusters' option? Seriously though, I think D is the right answer here.
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Mammie
2 days ago
I agree with Barb, identifying the cause is crucial for finding a solution.
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Barb
3 days ago
I think the next step is to determine the cause.
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Clorinda
5 days ago
I believe updating the Knowledge Management database is also important for future reference.
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Dorian
6 days ago
I'm going to go with option D. Avaya needs to know what's causing the problem before they can identify a patch or implement a solution.
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Kattie
6 days ago
I agree with Lashawnda, identifying the cause is crucial before implementing a solution.
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Earlean
8 days ago
Hmm, the next step seems to be determining the cause of the problem. Avaya is likely going to dig deeper to understand the root issue before moving to a solution.
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Lashawnda
10 days ago
I think the next step is to determine the cause.
upvoted 0 times
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