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Avaya 72301X Exam - Topic 9 Question 14 Discussion

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.1. Clearly stated the problem.2. Detailed the findings.3. Clarified the problem.When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?
B) Update the Knowledge Management database.
A) Identify a patch to fix the problem.
C) Implement a solution.
D) Determine the cause.

Avaya 72301X Exam - Topic 9 Question 14 Discussion

Actual exam question for Avaya's 72301X exam
Question #: 14
Topic #: 9
[All 72301X Questions]

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.

1. Clearly stated the problem.

2. Detailed the findings.

3. Clarified the problem.

When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?

Show Suggested Answer Hide Answer
Suggested Answer: B

by Nelida at Jul 25, 2023, 03:45 AM

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Carol
10 months ago
Not sure if determining the cause is the next step... sounds off.
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Galen
10 months ago
Wait, they actually expect partners to do all that first?
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Valentin
11 months ago
I think they should just implement a solution right away.
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Bette
11 months ago
Totally agree, clarity is key!
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Vanda
11 months ago
Avaya expects a clear problem statement before tickets.
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Hillary
11 months ago
I practiced a similar question, and I think identifying a patch is too early in the process. They need to figure out the cause first, right?
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Keshia
11 months ago
I feel like they might update the Knowledge Management database first. It seems like a logical step to keep records up to date.
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Maryann
12 months ago
I'm not entirely sure, but I remember something about implementing a solution after identifying the issue. Could it be option C?
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Solange
12 months ago
I think the next step is to determine the cause of the problem. It makes sense to understand what's wrong before trying to fix it.
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Ressie
12 months ago
Okay, let me try to break this down. The question is asking about EU legislation that allows data transfer between the EEA and the U.S. I'm pretty sure the Privacy Shield program was the main mechanism for that, so I'll go with A.
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Denae
12 months ago
Hmm, I'm a bit unsure about this one. Is it really just about balancing governance and compliance versus security and risk? I feel like there might be more to consider.
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Frank
12 months ago
I'm a bit unsure about this one. The question mentions business units, so I'm wondering if "business-owned" might be the right choice. But I'm not totally sure how that differs from "organization-owned". I'll need to review the differences between the options.
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Johana
1 year ago
Clearly, the cause of the problem is that the users haven't tried turning it off and on again. Gotta love those classic IT troubleshooting steps!
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Candida
1 year ago
User 3: Yeah, they need to figure out the root cause first before fixing it.
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Timothy
1 year ago
User 2: Avaya Tier 3 support will probably determine the cause before implementing a solution.
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Alease
1 year ago
User 1: Maybe the cause of the problem is something more complex.
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Colette
1 year ago
I believe Avaya Tier 3 support will implement a solution after determining the cause.
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Dominic
1 year ago
Hey, where's the 'Call in the Ghostbusters' option? Seriously though, I think D is the right answer here.
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Sherita
1 year ago
Yeah, identifying the cause of the problem is crucial before implementing a solution.
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Vannessa
1 year ago
I agree, D) Determine the cause seems like the next step in the diagnostic methodology.
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Mammie
1 year ago
I agree with Barb, identifying the cause is crucial for finding a solution.
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Barb
1 year ago
I think the next step is to determine the cause.
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Clorinda
1 year ago
I believe updating the Knowledge Management database is also important for future reference.
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Dorian
1 year ago
I'm going to go with option D. Avaya needs to know what's causing the problem before they can identify a patch or implement a solution.
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Kattie
1 year ago
I agree with Lashawnda, identifying the cause is crucial before implementing a solution.
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Earlean
1 year ago
Hmm, the next step seems to be determining the cause of the problem. Avaya is likely going to dig deeper to understand the root issue before moving to a solution.
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Evangelina
1 year ago
Updating the Knowledge Management database will also help prevent similar issues in the future.
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Shonda
1 year ago
It's important to identify the root issue before trying to fix it.
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Clorinda
1 year ago
Once they figure out the cause, they can move on to implementing a solution.
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Murray
1 year ago
I think Avaya Tier 3 support will first determine the cause of the problem.
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Lashawnda
1 year ago
I think the next step is to determine the cause.
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