Avaya 72301X Exam - Topic 9 Question 14 Discussion

Actual exam question for Avaya's 72301X exam

Question #: 14
Topic #: 9

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.

1. Clearly stated the problem.

2. Detailed the findings.

3. Clarified the problem.

When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?

AIdentify a patch to fix the problem.

BUpdate the Knowledge Management database.

CImplement a solution.

DDetermine the cause.

Show Suggested Answer

Suggested Answer: B

by Nelida at Jul 25, 2023, 03:45 AM

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Carol

3 months ago

Not sure if determining the cause is the next step... sounds off.

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Galen

3 months ago

Wait, they actually expect partners to do all that first?

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Valentin

4 months ago

I think they should just implement a solution right away.

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Bette

4 months ago

Totally agree, clarity is key!

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Vanda

4 months ago

Avaya expects a clear problem statement before tickets.

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Hillary

4 months ago

I practiced a similar question, and I think identifying a patch is too early in the process. They need to figure out the cause first, right?

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Keshia

4 months ago

I feel like they might update the Knowledge Management database first. It seems like a logical step to keep records up to date.

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Maryann

5 months ago

I'm not entirely sure, but I remember something about implementing a solution after identifying the issue. Could it be option C?

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Solange

5 months ago

I think the next step is to determine the cause of the problem. It makes sense to understand what's wrong before trying to fix it.

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Ressie

5 months ago

Okay, let me try to break this down. The question is asking about EU legislation that allows data transfer between the EEA and the U.S. I'm pretty sure the Privacy Shield program was the main mechanism for that, so I'll go with A.

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Denae

5 months ago

Hmm, I'm a bit unsure about this one. Is it really just about balancing governance and compliance versus security and risk? I feel like there might be more to consider.

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Frank

5 months ago

I'm a bit unsure about this one. The question mentions business units, so I'm wondering if "business-owned" might be the right choice. But I'm not totally sure how that differs from "organization-owned". I'll need to review the differences between the options.

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Johana

10 months ago

Clearly, the cause of the problem is that the users haven't tried turning it off and on again. Gotta love those classic IT troubleshooting steps!

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Candida

9 months ago

User 3: Yeah, they need to figure out the root cause first before fixing it.

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Timothy

9 months ago

User 2: Avaya Tier 3 support will probably determine the cause before implementing a solution.

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Alease

9 months ago

User 1: Maybe the cause of the problem is something more complex.

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Colette

10 months ago

I believe Avaya Tier 3 support will implement a solution after determining the cause.

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Dominic

10 months ago

Hey, where's the 'Call in the Ghostbusters' option? Seriously though, I think D is the right answer here.

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Sherita

10 months ago

Yeah, identifying the cause of the problem is crucial before implementing a solution.

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Vannessa

10 months ago

I agree, D) Determine the cause seems like the next step in the diagnostic methodology.

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Mammie

10 months ago

I agree with Barb, identifying the cause is crucial for finding a solution.

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Barb

11 months ago

I think the next step is to determine the cause.

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Clorinda

11 months ago

I believe updating the Knowledge Management database is also important for future reference.

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Dorian

11 months ago

I'm going to go with option D. Avaya needs to know what's causing the problem before they can identify a patch or implement a solution.

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Kattie

11 months ago

I agree with Lashawnda, identifying the cause is crucial before implementing a solution.

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Earlean

11 months ago

Hmm, the next step seems to be determining the cause of the problem. Avaya is likely going to dig deeper to understand the root issue before moving to a solution.

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