Avaya Exam 72301X Topic 9 Question 14 Discussion

Actual exam question for Avaya's 72301X exam

Question #: 14
Topic #: 9

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.

1. Clearly stated the problem.

2. Detailed the findings.

3. Clarified the problem.

When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?

AIdentify a patch to fix the problem.

BUpdate the Knowledge Management database.

CImplement a solution.

DDetermine the cause.

Show Suggested Answer

Suggested Answer: B

by Nelida at Jul 25, 2023, 03:45 AM

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Johana

1 months ago

Clearly, the cause of the problem is that the users haven't tried turning it off and on again. Gotta love those classic IT troubleshooting steps!

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Alease

10 days ago

User 1: Maybe the cause of the problem is something more complex.

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Colette

2 months ago

I believe Avaya Tier 3 support will implement a solution after determining the cause.

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Dominic

2 months ago

Hey, where's the 'Call in the Ghostbusters' option? Seriously though, I think D is the right answer here.

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Sherita

30 days ago

Yeah, identifying the cause of the problem is crucial before implementing a solution.

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Vannessa

1 months ago

I agree, D) Determine the cause seems like the next step in the diagnostic methodology.

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Mammie

2 months ago

I agree with Barb, identifying the cause is crucial for finding a solution.

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Barb

2 months ago

I think the next step is to determine the cause.

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Clorinda

2 months ago

I believe updating the Knowledge Management database is also important for future reference.

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Dorian

2 months ago

I'm going to go with option D. Avaya needs to know what's causing the problem before they can identify a patch or implement a solution.

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Kattie

2 months ago

I agree with Lashawnda, identifying the cause is crucial before implementing a solution.

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Earlean

2 months ago

Hmm, the next step seems to be determining the cause of the problem. Avaya is likely going to dig deeper to understand the root issue before moving to a solution.

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