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Avaya Exam 72301X Topic 9 Question 14 Discussion

Actual exam question for Avaya's 72301X exam
Question #: 14
Topic #: 9
[All 72301X Questions]

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.

1. Clearly stated the problem.

2. Detailed the findings.

3. Clarified the problem.

When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?

Show Suggested Answer Hide Answer
Suggested Answer: B

by Nelida at Jul 25, 2023, 03:45 AM

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Johana
3 months ago
Clearly, the cause of the problem is that the users haven't tried turning it off and on again. Gotta love those classic IT troubleshooting steps!
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Candida
2 months ago
User 3: Yeah, they need to figure out the root cause first before fixing it.
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Timothy
2 months ago
User 2: Avaya Tier 3 support will probably determine the cause before implementing a solution.
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Alease
2 months ago
User 1: Maybe the cause of the problem is something more complex.
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Colette
4 months ago
I believe Avaya Tier 3 support will implement a solution after determining the cause.
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Dominic
4 months ago
Hey, where's the 'Call in the Ghostbusters' option? Seriously though, I think D is the right answer here.
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Sherita
3 months ago
Yeah, identifying the cause of the problem is crucial before implementing a solution.
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Vannessa
3 months ago
I agree, D) Determine the cause seems like the next step in the diagnostic methodology.
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Mammie
4 months ago
I agree with Barb, identifying the cause is crucial for finding a solution.
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Barb
4 months ago
I think the next step is to determine the cause.
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Clorinda
4 months ago
I believe updating the Knowledge Management database is also important for future reference.
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Dorian
4 months ago
I'm going to go with option D. Avaya needs to know what's causing the problem before they can identify a patch or implement a solution.
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Kattie
4 months ago
I agree with Lashawnda, identifying the cause is crucial before implementing a solution.
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Earlean
4 months ago
Hmm, the next step seems to be determining the cause of the problem. Avaya is likely going to dig deeper to understand the root issue before moving to a solution.
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Evangelina
2 months ago
Updating the Knowledge Management database will also help prevent similar issues in the future.
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Shonda
2 months ago
It's important to identify the root issue before trying to fix it.
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Clorinda
2 months ago
Once they figure out the cause, they can move on to implementing a solution.
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Murray
3 months ago
I think Avaya Tier 3 support will first determine the cause of the problem.
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Lashawnda
4 months ago
I think the next step is to determine the cause.
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