Avaya 72301X Exam - Topic 8 Question 49 Discussion

Actual exam question for Avaya's 72301X exam

Question #: 49
Topic #: 8

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.

1. Clearly stated the problem.

2. Detailed the findings.

3. Clarified the problem.

When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?

AInstall a patch to fix the problem.

BPraise individuals for contribution.

CImplement a solution.

DUpdate the Knowledge Management database.

Show Suggested Answer

Suggested Answer: B

by Gladys at Feb 05, 2025, 10:55 PM

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Tasia

5 months ago

Sounds right, but I wonder if they really follow these steps every time.

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Micaela

5 months ago

Wait, they actually expect us to clarify the problem?

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Jonelle

5 months ago

I’m pretty sure they update the Knowledge Management database first.

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Arlean

6 months ago

Definitely not just praising people!

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Erick

6 months ago

I think they implement a solution next.

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Simona

6 months ago

I’m a bit confused because I thought they would install a patch if needed, but that might not be the immediate next step.

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Kathrine

6 months ago

I practiced a similar question where they emphasized the need to implement a solution, so I’m leaning towards option C.

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Herman

6 months ago

I think they might update the Knowledge Management database first, but that seems more like a follow-up task.

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Jesse

7 months ago

I remember we discussed the importance of implementing a solution after receiving a trouble ticket, but I'm not entirely sure if that's the first step they take.

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Shawn

7 months ago

I'm not sure about this one. The options don't seem to match the question very well. I might have to guess on this one.

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Jenelle

7 months ago

Okay, I've got this. The question says Avaya expects the partner to have already detailed the problem and clarified it, so the next logical step is for Avaya to implement a solution. I'm going with option C.

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Karl

7 months ago

Hmm, I'm a bit confused. I'm not sure if the next step is to implement a solution or update the database. I'll have to think this through carefully.

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Rosita

7 months ago

This seems pretty straightforward. I think the next step is to update the Knowledge Management database, so I'll go with option D.

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Bobbie

1 year ago

D is the correct answer. Avaya needs to document the issue and resolution in their knowledge base so they can provide better support in the future. Though a little praise wouldn't hurt either!

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Alline

11 months ago

C) Implement a solution.

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Emilio

11 months ago

D) Update the Knowledge Management database.

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Leigha

11 months ago

C) Implement a solution.

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Louis

1 year ago

Haha, I like B. Praise individuals for contribution. That would be a nice gesture, but probably not the actual next step in the process.

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Justine

11 months ago

A) Install a patch to fix the problem.

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Svetlana

12 months ago

D) Update the Knowledge Management database.

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Sue

12 months ago

C) Implement a solution.

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Rebecka

1 year ago

I'm going to go with C. Implement a solution. That seems like the logical next step after the customer has provided all the necessary information.

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Katheryn

1 year ago

I think the answer is D. Avaya support will update the Knowledge Management database with the details of the problem and the solution, so that future customers can reference it.

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