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Avaya 72301X Exam - Topic 8 Question 49 Discussion

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.1. Clearly stated the problem.2. Detailed the findings.3. Clarified the problem.When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?
B) Praise individuals for contribution.
A) Install a patch to fix the problem.
C) Implement a solution.
D) Update the Knowledge Management database.

Avaya 72301X Exam - Topic 8 Question 49 Discussion

Actual exam question for Avaya's 72301X exam
Question #: 49
Topic #: 8
[All 72301X Questions]

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.

1. Clearly stated the problem.

2. Detailed the findings.

3. Clarified the problem.

When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?

Show Suggested Answer Hide Answer
Suggested Answer: B

by Gladys at Feb 05, 2025, 10:55 PM

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Tasia
7 months ago
Sounds right, but I wonder if they really follow these steps every time.
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Micaela
7 months ago
Wait, they actually expect us to clarify the problem?
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Jonelle
7 months ago
I’m pretty sure they update the Knowledge Management database first.
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Arlean
7 months ago
Definitely not just praising people!
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Erick
7 months ago
I think they implement a solution next.
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Simona
8 months ago
I’m a bit confused because I thought they would install a patch if needed, but that might not be the immediate next step.
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Kathrine
8 months ago
I practiced a similar question where they emphasized the need to implement a solution, so I’m leaning towards option C.
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Herman
8 months ago
I think they might update the Knowledge Management database first, but that seems more like a follow-up task.
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Jesse
8 months ago
I remember we discussed the importance of implementing a solution after receiving a trouble ticket, but I'm not entirely sure if that's the first step they take.
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Shawn
8 months ago
I'm not sure about this one. The options don't seem to match the question very well. I might have to guess on this one.
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Jenelle
8 months ago
Okay, I've got this. The question says Avaya expects the partner to have already detailed the problem and clarified it, so the next logical step is for Avaya to implement a solution. I'm going with option C.
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Karl
8 months ago
Hmm, I'm a bit confused. I'm not sure if the next step is to implement a solution or update the database. I'll have to think this through carefully.
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Rosita
8 months ago
This seems pretty straightforward. I think the next step is to update the Knowledge Management database, so I'll go with option D.
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Bobbie
1 year ago
D is the correct answer. Avaya needs to document the issue and resolution in their knowledge base so they can provide better support in the future. Though a little praise wouldn't hurt either!
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Alline
1 year ago
C) Implement a solution.
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Emilio
1 year ago
D) Update the Knowledge Management database.
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Leigha
1 year ago
C) Implement a solution.
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Louis
1 year ago
Haha, I like B. Praise individuals for contribution. That would be a nice gesture, but probably not the actual next step in the process.
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Justine
1 year ago
A) Install a patch to fix the problem.
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Svetlana
1 year ago
D) Update the Knowledge Management database.
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Sue
1 year ago
C) Implement a solution.
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Rebecka
1 year ago
I'm going to go with C. Implement a solution. That seems like the logical next step after the customer has provided all the necessary information.
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Katheryn
1 year ago
I think the answer is D. Avaya support will update the Knowledge Management database with the details of the problem and the solution, so that future customers can reference it.
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Miss
1 year ago
C) Implement a solution.
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Tomoko
1 year ago
A) Install a patch to fix the problem.
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Heike
1 year ago
I'm not sure, I think Avaya Tier 3 support might update the Knowledge Management database instead.
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Lina
1 year ago
I agree with you, Junita. Implementing a solution makes sense after receiving the trouble ticket.
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Junita
1 year ago
I think the next step in ADM that Avaya Tier 3 support will perform is to implement a solution.
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