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Avaya 72301X Exam - Topic 7 Question 36 Discussion

A customer reports that Instant Messaging (IM) and Presence are not working for one or two users.Where would you go to check that IM and Presence have been enabled for the affected users?
B) Use System Manager (SMGR) web GUI to access User > Users Management > Manage Users > Communication Profile. Ensure that the presence profile is enables and that the right presence server is selected.
A) Use Avaya Aura System Manager (SMGR) web GUI to access the Engagement Development Platform > Service Management click on List Presence Users.
C) Use SSH to Avaya Breeze and run ''display user xxxx'' where xxxx is the station number.
D) Use Avaya Aura System Manager (SMGR) web GUI to access User Management > Manage Users > More Actions > Presence Users. Ensure that the presence profile is enables and that the right presence server is selected.

Avaya 72301X Exam - Topic 7 Question 36 Discussion

Actual exam question for Avaya's 72301X exam
Question #: 36
Topic #: 7
[All 72301X Questions]

A customer reports that Instant Messaging (IM) and Presence are not working for one or two users.

Where would you go to check that IM and Presence have been enabled for the affected users?

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Suggested Answer: B

by Melvin at Aug 08, 2024, 11:07 AM

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Sabra
9 months ago
I always go for A, it's the quickest way to see presence users.
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Timothy
9 months ago
Wait, can you really use SSH for this? Seems odd.
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Margart
9 months ago
Definitely check option B, that's where the user settings are.
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Malcolm
10 months ago
I disagree, B is more comprehensive for managing profiles.
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Dorethea
10 months ago
I think D is the right choice, it covers all the bases.
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Florinda
10 months ago
I believe option D is the right one since it mentions checking the presence profile specifically, but I need to double-check the steps in my notes.
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Kandis
10 months ago
I thought we could also use the SSH method to check user settings, but I can't recall if that gives us the presence info directly.
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Charlena
11 months ago
I remember practicing a similar question where we had to verify presence settings. I feel like option B sounds familiar, but I might be mixing it up with another task.
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Grover
11 months ago
I think we need to check the user management section in System Manager, but I'm not entirely sure if it's under Communication Profile or somewhere else.
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Arlyne
11 months ago
This seems pretty straightforward. I'd just SSH into Avaya Breeze and run the "display user" command to check the user's status. Option C looks like the quickest way to get the info I need.
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Francoise
11 months ago
I've seen this type of issue before, and I think option B is the way to go. Checking the user's communication profile in System Manager should give me the information I need to troubleshoot this.
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Evette
11 months ago
Okay, let me think this through. I believe the key is to check the user's presence settings, so I'd probably start with option D and look in the User Management area of the System Manager.
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Micaela
11 months ago
Hmm, I'm a bit unsure here. I think option A might be the right way to go, but I'm not 100% sure. I'll need to double-check the steps in the System Manager GUI.
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Isabella
12 months ago
This seems pretty straightforward. I'd go with option B - using the System Manager web GUI to check the user's communication profile and ensure presence is enabled.
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Aracelis
12 months ago
I'm a little confused by this question. Does "not return to the standard fiscal year calendar" mean they can never go back, or just that it's difficult to do so? I'll have to read it again.
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Shoshana
12 months ago
Definitely go with option B - reviewing the current approach with the key stakeholders. That will help us assess the complexity and decide if we need to adjust the methodology, rather than just jumping to a new approach.
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Laura
2 years ago
I think D is the correct answer because it mentions Presence Users specifically.
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Andree
2 years ago
I'm not sure, but C could also be a possibility.
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Lemuel
2 years ago
I agree with Kris, B seems like the right choice.
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Latrice
2 years ago
Haha, option C reminds me of the time I had to troubleshoot a printing issue by running a bunch of commands in the terminal. Sometimes the simple solutions are the best!
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Karan
2 years ago
Definitely, it can be quicker than navigating through GUIs.
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Kanisha
2 years ago
Yeah, sometimes the command line is the way to go.
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Yuonne
2 years ago
I'm not sure about option C. Using SSH to Avaya Breeze seems a bit overkill for this scenario. I'd go with option B as it's more straightforward.
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Kris
2 years ago
I think the answer is B.
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Katie
2 years ago
I think option B is the correct choice. It seems to be the most comprehensive way to check the user's communication profile and presence settings.
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Glory
2 years ago
Let's make sure the presence profile is enabled and the right server is selected.
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Barrie
2 years ago
Yeah, we can do that by accessing User Management in System Manager.
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Kimi
2 years ago
I think we should check the user's communication profile first.
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