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A customer called in stating that none of their users can IM or see each other's Presence. After
troubleshooting you discover that default gateway of the Avaya Breeze SM100 has the wrong IP Address in the configuration.
Where would you go to correct this problem?
Suggested Answer: A
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12 comments · newest first
LA
Lawrence
1 month ago
I’m leaning towards option D. Editing the Server Instance seems more comprehensive.
FE
Felton
2 months ago
I feel like option C could work too. Updating the SIP Entity might help.
NY
Nydia
2 months ago
I think option A is the best choice. SMnetSetup is specifically for network settings.
PE
Pearly
2 months ago
D seems too complicated for this problem, right?
SA
Sabina
2 months ago
Wait, can you really fix it with just SSH? Sounds too easy!
AL
Aleshia
2 months ago
C is more about SIP entities, not the gateway issue.
ED
Edward
3 months ago
I think B could work too, but not sure if it's the best option.
GE
Georgeanna
3 months ago
Definitely A, SMnetSetup is the way to go!
PH
Phillip
3 months ago
I vaguely remember something about editing server instances in the GUI, which might relate to D. It sounds familiar, but I’m not completely confident.
TR
Trevor
3 months ago
I practiced a similar question where we had to update SIP settings, but I can't recall if that applies here. C could be a possibility.
LA
Lawrence
3 months ago
I'm not entirely sure, but I feel like the route command is more for checking routes rather than fixing the gateway. So, B might not be it.
MA
Marquetta
3 months ago
I think I remember that SMnetSetup is used for network configuration, so maybe option A is the right choice?