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Avaya 72301X Exam - Topic 3 Question 67 Discussion

A customer reports that remote worker users cannot see their feature buttons. Their Avaya Session Border Controller for Enterprise (SBCE) was recently damaged and replaced due to a lightning strike. After doing some troubleshooting, support was able to see that PPM was misconfigured in the SBCE.Which tool was used, and which symptoms were visible that pointed to this issue?
D) traceSBC with PPM debugging enabled; PPM requests were seen to be going to the Utility Server instead of Session Manager
A) List trace; PPM requests were going to Avaya Aura Session Manager instead of the PPM server
B) traceSM; SIP requests were going to Avaya Aura Session Manager instead of SBCE
C) traceHTTP; all HTTP requests were going to SBCE instead of Avaya Aura Communication Manager

Avaya 72301X Exam - Topic 3 Question 67 Discussion

Actual exam question for Avaya's 72301X exam
Question #: 67
Topic #: 3
[All 72301X Questions]

A customer reports that remote worker users cannot see their feature buttons. Their Avaya Session Border Controller for Enterprise (SBCE) was recently damaged and replaced due to a lightning strike. After doing some troubleshooting, support was able to see that PPM was misconfigured in the SBCE.

Which tool was used, and which symptoms were visible that pointed to this issue?

Show Suggested Answer Hide Answer
Suggested Answer: D

https://documentation.avaya.com/es-LA/bundle/AdministeringAvayaSBCE_r7.2.2/page/TraceSBC-Command.html


by Michel at May 16, 2026, 06:53 AM

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Janessa
3 days ago
B) traceSM seems off, I think A is correct.
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Danica
8 days ago
Wait, how did a lightning strike mess up the SBCE?
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Jacqueline
13 days ago
Totally agree, the PPM misconfig makes sense.
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Lasandra
18 days ago
A) List trace is the right tool for this!
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Antonette
23 days ago
I thought PPM was always reliable, this is surprising!
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William
28 days ago
B) traceSM would also point to the same issue, just saying.
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Nan
1 month ago
Wait, how did they not catch that sooner? Sounds odd.
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Kenneth
1 month ago
Totally agree, that misconfiguration is a classic problem!
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Carmela
1 month ago
A) List trace shows PPM issues, definitely the right call.
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Alishia
2 months ago
I vaguely recall that traceHTTP deals with HTTP requests, but I don’t think that’s the main issue here. So I’m leaning away from C, but I could be wrong.
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Melina
2 months ago
I practiced a similar question where we had to identify misrouted requests. I feel like D might be relevant since it mentions PPM debugging, but I’m not completely certain.
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Leonida
2 months ago
I’m not entirely sure, but I think traceSM is often used for SIP issues. Could B be correct? It sounds familiar, but I’m not confident.
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Fernanda
4 months ago
I remember something about using list trace for checking PPM configurations. It seems like A could be the right answer since it mentions PPM requests going to the wrong server.
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