Discuss Avaya 72301X Exam Topic 3 Question 67

A customer reports that remote worker users cannot see their feature buttons. Their Avaya Session Border Controller for Enterprise (SBCE) was recently damaged and replaced due to a lightning strike. After doing some troubleshooting, support was able to see that PPM was misconfigured in the SBCE.

Which tool was used, and which symptoms were visible that pointed to this issue?

AList trace; PPM requests were going to Avaya Aura Session Manager instead of the PPM server

BtraceSM; SIP requests were going to Avaya Aura Session Manager instead of SBCE

CtraceHTTP; all HTTP requests were going to SBCE instead of Avaya Aura Communication Manager

DtraceSBC with PPM debugging enabled; PPM requests were seen to be going to the Utility Server instead of Session Manager

Suggested Answer: D

https://documentation.avaya.com/es-LA/bundle/AdministeringAvayaSBCE_r7.2.2/page/TraceSBC-Command.html

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22 comments · newest first

Nina 4 days ago

Agreed, A makes sense. The misconfiguration is clear.

Joesph 9 days ago

I think it's A. The PPM requests should go to the right server.

Alease 14 days ago

I’m with D too. Debugging gives clear insights into the problem.

Merilyn 20 days ago

I feel A is the best choice. It directly addresses the feature buttons.

Kris 25 days ago

B could also be a possibility. SIP requests are crucial.

Gennie 30 days ago

I lean towards D. PPM debugging could show the right path.

Jerry 1 month ago

Agreed, A seems right. The misconfiguration fits.

Sherman 1 month ago

I think it's A. The PPM requests issue makes sense.

Bulah 2 months ago

Definitely saw those PPM requests going to the wrong place.

Janessa 2 months ago

B) traceSM seems off, I think A is correct.

Danica 2 months ago

Wait, how did a lightning strike mess up the SBCE?

Jacqueline 2 months ago

Totally agree, the PPM misconfig makes sense.

Lasandra 2 months ago

A) List trace is the right tool for this!

Antonette 2 months ago

I thought PPM was always reliable, this is surprising!

William 3 months ago

B) traceSM would also point to the same issue, just saying.

Nan 3 months ago

Wait, how did they not catch that sooner? Sounds odd.

Kenneth 3 months ago

Totally agree, that misconfiguration is a classic problem!

Carmela 3 months ago

A) List trace shows PPM issues, definitely the right call.

Alishia 3 months ago

I vaguely recall that traceHTTP deals with HTTP requests, but I don’t think that’s the main issue here. So I’m leaning away from C, but I could be wrong.

Melina 3 months ago

I practiced a similar question where we had to identify misrouted requests. I feel like D might be relevant since it mentions PPM debugging, but I’m not completely certain.

Leonida 4 months ago

I’m not entirely sure, but I think traceSM is often used for SIP issues. Could B be correct? It sounds familiar, but I’m not confident.

Fernanda 5 months ago

I remember something about using list trace for checking PPM configurations. It seems like A could be the right answer since it mentions PPM requests going to the wrong server.

Avaya 72301X Exam - Topic 3 Question 67 Discussion