Avaya 72301X Exam - Topic 3 Question 67 Discussion

Actual exam question for Avaya's 72301X exam

Question #: 67
Topic #: 3

A customer reports that remote worker users cannot see their feature buttons. Their Avaya Session Border Controller for Enterprise (SBCE) was recently damaged and replaced due to a lightning strike. After doing some troubleshooting, support was able to see that PPM was misconfigured in the SBCE.

Which tool was used, and which symptoms were visible that pointed to this issue?

AList trace; PPM requests were going to Avaya Aura Session Manager instead of the PPM server

BtraceSM; SIP requests were going to Avaya Aura Session Manager instead of SBCE

CtraceHTTP; all HTTP requests were going to SBCE instead of Avaya Aura Communication Manager

DtraceSBC with PPM debugging enabled; PPM requests were seen to be going to the Utility Server instead of Session Manager

Show Suggested Answer

Suggested Answer: D

https://documentation.avaya.com/es-LA/bundle/AdministeringAvayaSBCE_r7.2.2/page/TraceSBC-Command.html

by Michel at May 16, 2026, 06:53 AM

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Fernanda

4 days ago

I remember something about using list trace for checking PPM configurations. It seems like A could be the right answer since it mentions PPM requests going to the wrong server.

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