Avaya 72301X Exam - Topic 10 Question 74 Discussion

Question

Which statement about Avaya Tier 2/Business Partners is true?

Roselle · Accepted Answer

D) They isolate the issue, and if no root cause is found, escalate to Tier 3 to resolve the issue.

Roselle · Answer

A) They immediately escalate to Tier 3 as issue is encountered.

Roselle · Answer

B) They describe the problem to Tier 3 in an escalation ticket and Tier 3 isolates and resolves the issue.

Roselle · Answer

C) They isolate issue, resolve issue then escalate to Tier 3 for corrective action.