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Avaya Exam 6211 Topic 3 Question 55 Discussion

Actual exam question for Avaya's Avaya Aura? Contact Center Multimedia Implementation exam
Question #: 55
Topic #: 3
[All Avaya Aura? Contact Center Multimedia Implementation Questions]

A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?

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Suggested Answer: A

Contribute your Thoughts:

Ozell
7 days ago
Alright, alright, let's not overthink this. A) the Outbound Campaign Management Tool is clearly the correct answer. It's the only option that specifically mentions outbound campaigns.
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Hillary
9 days ago
Nah, the Multimedia Contact Manager is more for handling inbound contacts, not outbound campaigns. I think A) is the way to go here.
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Laurel
10 days ago
I'm not so sure. What about C) the Multimedia Contact Manager? Couldn't that also handle outbound campaigns?
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Miss
11 days ago
Yeah, I agree with Yvonne. The Outbound Campaign Management Tool seems like the logical choice here. It's specifically designed for managing outbound campaigns, which is exactly what the question is asking about.
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Yvonne
13 days ago
Okay, let's see. The question is asking about a tool within CCMA that provides the ability to create, modify, and monitor outbound campaigns. I'm pretty sure the answer is A) the Outbound Campaign Management Tool.
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Jill
14 days ago
Hmm, this seems like a straightforward question about CCMM functionality. I'm pretty confident I know the answer, but let's hear what the others think.
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