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Avaya 6210 Exam - Topic 7 Question 52 Discussion

Which Avaya Aura Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?
B) Avaya Agent Desktop (AAD)
A) Contact Center Manager Server (CCMS)
C) Contact Center Multimedia (CCMM)
D) Contact Center Manager Administration (CCMA)

Avaya 6210 Exam - Topic 7 Question 52 Discussion

Actual exam question for Avaya's 6210 exam
Question #: 52
Topic #: 7
[All 6210 Questions]

Which Avaya Aura Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?

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Suggested Answer: B

by Alisha at Jan 09, 2023, 03:25 AM

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Remona
7 months ago
CCMM handles all the internet stuff, no doubt!
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Erick
7 months ago
I thought it was CCMA! This is confusing.
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Sherrell
8 months ago
Wait, are we sure it's not CCMS?
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Juliana
8 months ago
I agree, CCMM is the right choice!
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Angelyn
8 months ago
It's definitely the Contact Center Multimedia (CCMM).
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Blondell
8 months ago
I vaguely recall CCMA being more about administration tasks, so I don't think it's the right answer. CCMM sounds more appropriate for managing web communications.
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Gracia
8 months ago
I’m torn between CCMM and AAD. I know AAD is more about agent interfaces, but CCMM seems to fit the internet contact part better.
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Eliseo
8 months ago
I feel like we went over this in practice questions, and CCMS was mentioned a lot. But I don't think it covers internet contacts.
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Elden
8 months ago
I think it's the Contact Center Multimedia (CCMM), but I'm not entirely sure. I remember it handles different types of communications.
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Ressie
8 months ago
Alright, let's think this through step-by-step. We need to migrate from on-premises to Azure, and the SQL Server version is changing. That rules out a simple lift-and-shift approach. I think the classical SAP DMO option is probably the way to go, but I'll double-check the details to be sure.
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Maryann
9 months ago
I'm a bit confused on this one. I know phishing is a security issue, but I'm not sure which of these options is the best fit. I'll have to make an educated guess.
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Anglea
9 months ago
I'm leaning towards Cisco Discovery Protocol, but I have a nagging feeling it might be something else.
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Jose
1 year ago
I'm going with C) Contact Center Multimedia (CCMM). Sounds like the component that would handle those fancy internet-based contacts. Though, I do wonder if they have an 'Avaya Contact Center for Dummies' version of this exam.
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Bulah
1 year ago
Hmm, I'm not sure. Maybe D) Contact Center Manager Administration (CCMA) since it's responsible for managing the overall contact center? But I could be wrong.
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Jettie
1 year ago
I agree with you, D) Contact Center Manager Administration (CCMA) seems like a good choice since it's responsible for overall management.
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Malcom
1 year ago
I believe it's A) Contact Center Manager Server (CCMS) because it sounds like it would handle expanding the contact center to manage different types of contacts.
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Cordelia
1 year ago
I agree with you, D) Contact Center Manager Administration (CCMA) seems like a good choice for managing internet-based contacts.
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Zona
1 year ago
I think it might be C) Contact Center Multimedia (CCMM) because it specifically mentions managing internet-based contacts.
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Art
1 year ago
I believe it's A) Contact Center Manager Server (CCMS) because it helps expand the contact center's capabilities.
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Edelmira
1 year ago
I think it might be C) Contact Center Multimedia (CCMM) because it handles internet-based contacts.
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Lindy
1 year ago
I was thinking B) Avaya Agent Desktop (AAD), but after reading the question again, C) Contact Center Multimedia (CCMM) makes more sense. That's probably the right choice.
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Cristal
12 months ago
Yes, let's go with C) Contact Center Multimedia (CCMM).
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Kris
12 months ago
So, we both think CCMM is the right answer.
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Joanne
12 months ago
I agree, CCMM is the component that expands the contact center to manage internet-based contacts.
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Ernie
12 months ago
I think C) Contact Center Multimedia (CCMM) is the correct choice.
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Hyman
1 year ago
Yes, CCMM expands the contact center to handle email and web communications.
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Jimmie
1 year ago
So, we both think CCMM is the correct answer.
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Essie
1 year ago
I agree, CCMM is the component that manages internet-based contacts.
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Emilio
1 year ago
I think C) Contact Center Multimedia (CCMM) is the right choice.
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Lorriane
1 year ago
C) Contact Center Multimedia (CCMM) sounds like the correct answer to me. It's the component that handles internet-based contacts like email and web communications.
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Leonardo
1 year ago
I'm not sure, but I think it could also be D) Contact Center Manager Administration (CCMA) because it sounds like it could manage different types of contacts.
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Ceola
1 year ago
I agree with William. CCMM is specifically designed for handling email and web communications.
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William
1 year ago
I think the answer is C) Contact Center Multimedia (CCMM). It makes sense for managing internet-based contacts.
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