Avaya Exam 6210 Topic 7 Question 52 Discussion

Actual exam question for Avaya's 6210 exam

Question #: 52
Topic #: 7

[All 6210 Questions]

Which Avaya Aura Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?

AContact Center Manager Server (CCMS)

BAvaya Agent Desktop (AAD)

CContact Center Multimedia (CCMM)

DContact Center Manager Administration (CCMA)

Show Suggested Answer

Suggested Answer: B

by Alisha at Jan 09, 2023, 03:25 AM

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Jose

3 months ago

I'm going with C) Contact Center Multimedia (CCMM). Sounds like the component that would handle those fancy internet-based contacts. Though, I do wonder if they have an 'Avaya Contact Center for Dummies' version of this exam.

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Bulah

3 months ago

Hmm, I'm not sure. Maybe D) Contact Center Manager Administration (CCMA) since it's responsible for managing the overall contact center? But I could be wrong.

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Jettie

2 months ago

I agree with you, D) Contact Center Manager Administration (CCMA) seems like a good choice since it's responsible for overall management.

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Malcom

2 months ago

I believe it's A) Contact Center Manager Server (CCMS) because it sounds like it would handle expanding the contact center to manage different types of contacts.

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Cordelia

2 months ago

I agree with you, D) Contact Center Manager Administration (CCMA) seems like a good choice for managing internet-based contacts.

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Zona

2 months ago

I think it might be C) Contact Center Multimedia (CCMM) because it specifically mentions managing internet-based contacts.

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Art

2 months ago

I believe it's A) Contact Center Manager Server (CCMS) because it helps expand the contact center's capabilities.

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Edelmira

3 months ago

I think it might be C) Contact Center Multimedia (CCMM) because it handles internet-based contacts.

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Lindy

4 months ago

I was thinking B) Avaya Agent Desktop (AAD), but after reading the question again, C) Contact Center Multimedia (CCMM) makes more sense. That's probably the right choice.

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Cristal

2 months ago

Yes, let's go with C) Contact Center Multimedia (CCMM).

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Kris

2 months ago

So, we both think CCMM is the right answer.

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Joanne

2 months ago

I agree, CCMM is the component that expands the contact center to manage internet-based contacts.

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Ernie

2 months ago

I think C) Contact Center Multimedia (CCMM) is the correct choice.

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Hyman

2 months ago

Yes, CCMM expands the contact center to handle email and web communications.

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Jimmie

2 months ago

So, we both think CCMM is the correct answer.

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Essie

3 months ago

I agree, CCMM is the component that manages internet-based contacts.

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Emilio

3 months ago

I think C) Contact Center Multimedia (CCMM) is the right choice.

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Lorriane

4 months ago

C) Contact Center Multimedia (CCMM) sounds like the correct answer to me. It's the component that handles internet-based contacts like email and web communications.

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Leonardo

4 months ago

I'm not sure, but I think it could also be D) Contact Center Manager Administration (CCMA) because it sounds like it could manage different types of contacts.

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Ceola

4 months ago

I agree with William. CCMM is specifically designed for handling email and web communications.

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William

4 months ago

I think the answer is C) Contact Center Multimedia (CCMM). It makes sense for managing internet-based contacts.

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