Avaya Exam 6210 Topic 7 Question 52 Discussion

Actual exam question for Avaya's 6210 exam

Question #: 52
Topic #: 7

[All 6210 Questions]

Which Avaya Aura Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?

AContact Center Manager Server (CCMS)

BAvaya Agent Desktop (AAD)

CContact Center Multimedia (CCMM)

DContact Center Manager Administration (CCMA)

Show Suggested Answer

Suggested Answer: B

by Alisha at Jan 09, 2023, 03:25 AM

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Jose

26 days ago

I'm going with C) Contact Center Multimedia (CCMM). Sounds like the component that would handle those fancy internet-based contacts. Though, I do wonder if they have an 'Avaya Contact Center for Dummies' version of this exam.

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Bulah

1 months ago

Hmm, I'm not sure. Maybe D) Contact Center Manager Administration (CCMA) since it's responsible for managing the overall contact center? But I could be wrong.

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Cordelia

2 days ago

I agree with you, D) Contact Center Manager Administration (CCMA) seems like a good choice for managing internet-based contacts.

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Zona

3 days ago

I think it might be C) Contact Center Multimedia (CCMM) because it specifically mentions managing internet-based contacts.

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Art

3 days ago

I believe it's A) Contact Center Manager Server (CCMS) because it helps expand the contact center's capabilities.

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Edelmira

21 days ago

I think it might be C) Contact Center Multimedia (CCMM) because it handles internet-based contacts.

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Lindy

1 months ago

I was thinking B) Avaya Agent Desktop (AAD), but after reading the question again, C) Contact Center Multimedia (CCMM) makes more sense. That's probably the right choice.

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Jimmie

8 days ago

So, we both think CCMM is the correct answer.

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Essie

17 days ago

I agree, CCMM is the component that manages internet-based contacts.

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Emilio

23 days ago

I think C) Contact Center Multimedia (CCMM) is the right choice.

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Lorriane

2 months ago

C) Contact Center Multimedia (CCMM) sounds like the correct answer to me. It's the component that handles internet-based contacts like email and web communications.

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Leonardo

2 months ago

I'm not sure, but I think it could also be D) Contact Center Manager Administration (CCMA) because it sounds like it could manage different types of contacts.

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Ceola

2 months ago

I agree with William. CCMM is specifically designed for handling email and web communications.

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William

2 months ago

I think the answer is C) Contact Center Multimedia (CCMM). It makes sense for managing internet-based contacts.

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