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Avaya 6210 Exam - Topic 7 Question 114 Discussion

You are adding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?
D) Set the agent user type to 'Supervisor/Agent'.
A) Enter the SIP address of the agent phoneset in the Voice URI field.
B) Select the 'Enable CTI for this agent' option.
C) Select the 'Create CCT agent' option.

Avaya 6210 Exam - Topic 7 Question 114 Discussion

Actual exam question for Avaya's 6210 exam
Question #: 114
Topic #: 7
[All 6210 Questions]

You are adding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?

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Suggested Answer: D

by Billi at May 12, 2026, 11:21 AM

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Kerrie
3 days ago
I thought just enabling CTI was enough?
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Quiana
8 days ago
Wait, do you really have to set the user type to "Supervisor/Agent"?
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Caprice
13 days ago
Totally agree, that's the key step!
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Kanisha
18 days ago
You need to select the "Create CCT agent" option.
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Denae
23 days ago
I thought you had to set the user type first?
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Dan
28 days ago
Don't forget to enter the SIP address too!
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Tawna
1 month ago
Wait, is it really that simple?
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Nicolette
1 month ago
Totally agree, that's the key step!
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Gregoria
1 month ago
You need to select the "Create CCT agent" option.
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Sommer
2 months ago
I thought the user type had to be set to "Supervisor/Agent" for certain permissions, but I’m not convinced that's the right answer for this question.
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Jimmie
2 months ago
I practiced a similar question where we had to set up agents, and I feel like the Voice URI field was mentioned, but I can't remember its exact purpose.
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Alonso
2 months ago
I remember something about enabling CTI for agents, but I can't recall if that's necessary for adding them to CCT.
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Melinda
4 months ago
I think we need to select the "Create CCT agent" option, but I'm not entirely sure if that's the only step we need to take.
upvoted 0 times
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