Avaya 6210 Exam - Topic 7 Question 114 Discussion

Actual exam question for Avaya's 6210 exam

Question #: 114
Topic #: 7

You are adding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?

AEnter the SIP address of the agent phoneset in the Voice URI field.

BSelect the 'Enable CTI for this agent' option.

CSelect the 'Create CCT agent' option.

DSet the agent user type to 'Supervisor/Agent'.

Show Suggested Answer

Suggested Answer: D

by Billi at May 12, 2026, 11:21 AM

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Melinda

4 days ago

I think we need to select the "Create CCT agent" option, but I'm not entirely sure if that's the only step we need to take.

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