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Avaya 6210 Exam - Topic 7 Question 114 Discussion

You are adding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?
D) Set the agent user type to 'Supervisor/Agent'.
A) Enter the SIP address of the agent phoneset in the Voice URI field.
B) Select the 'Enable CTI for this agent' option.
C) Select the 'Create CCT agent' option.

Avaya 6210 Exam - Topic 7 Question 114 Discussion

Actual exam question for Avaya's 6210 exam
Question #: 114
Topic #: 7
[All 6210 Questions]

You are adding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?

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Suggested Answer: D

by Billi at May 12, 2026, 11:21 AM

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Sommer
8 hours ago
I thought the user type had to be set to "Supervisor/Agent" for certain permissions, but I’m not convinced that's the right answer for this question.
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Jimmie
6 days ago
I practiced a similar question where we had to set up agents, and I feel like the Voice URI field was mentioned, but I can't remember its exact purpose.
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Alonso
11 days ago
I remember something about enabling CTI for agents, but I can't recall if that's necessary for adding them to CCT.
upvoted 0 times
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Melinda
2 months ago
I think we need to select the "Create CCT agent" option, but I'm not entirely sure if that's the only step we need to take.
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