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You are adding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?
Suggested Answer: D
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22 comments · newest first
LA
Larae
4 days ago
I agree, C seems right. It directly relates to CCT.
AU
Audra
9 days ago
This question is tricky! I think option C is key.
AR
Armanda
14 days ago
Overall, I feel C is the best choice. It’s straightforward!
JU
Julieta
20 days ago
I think D is less relevant. Supervisors have different roles.
LA
Larae
25 days ago
But what about the SIP address? A could be important too.
EL
Ellsworth
30 days ago
Definitely C! Without creating the CCT agent, nothing works.
VA
Vallie
1 month ago
I agree, but I feel like enabling CTI is also crucial.
BO
Bo
1 month ago
This question is tricky! I think option C is key.
ER
Eric
2 months ago
Don't forget to enter the SIP address in the Voice URI field!
KE
Kerrie
2 months ago
I thought just enabling CTI was enough?
QU
Quiana
2 months ago
Wait, do you really have to set the user type to "Supervisor/Agent"?
CA
Caprice
2 months ago
Totally agree, that's the key step!
KA
Kanisha
2 months ago
You need to select the "Create CCT agent" option.
DE
Denae
2 months ago
I thought you had to set the user type first?
DA
Dan
3 months ago
Don't forget to enter the SIP address too!
TA
Tawna
3 months ago
Wait, is it really that simple?
NI
Nicolette
3 months ago
Totally agree, that's the key step!
GR
Gregoria
3 months ago
You need to select the "Create CCT agent" option.
SO
Sommer
3 months ago
I thought the user type had to be set to "Supervisor/Agent" for certain permissions, but I’m not convinced that's the right answer for this question.
JI
Jimmie
3 months ago
I practiced a similar question where we had to set up agents, and I feel like the Voice URI field was mentioned, but I can't remember its exact purpose.
AL
Alonso
4 months ago
I remember something about enabling CTI for agents, but I can't recall if that's necessary for adding them to CCT.
ME
Melinda
5 months ago
I think we need to select the "Create CCT agent" option, but I'm not entirely sure if that's the only step we need to take.