You know, if 'Logoff Terminal State' was the answer, I'd be tempted to just log off and call it a day. But let's be serious here, A is the clear winner. Time to move on to the next question!
I'm with Evangelina on this one. 'Logoff Terminal State'? Sounds more like a horror movie than a contact center feature. A is the way to go, no doubt about it.
Haha, 'Logoff Terminal State'? Really? That's about what happens when an agent logs off, not when a new contact comes in. Clearly, A is the winner here.
Option A seems like the logical choice here. Why else would you have a 'New Contact Presentation' section if not to bring the agent desktop to the front when a new contact arrives?
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