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Avaya Exam 6210 Topic 6 Question 76 Discussion

Actual exam question for Avaya's Avaya Aura Contact Center Implementation Exam exam
Question #: 76
Topic #: 6
[All Avaya Aura Contact Center Implementation Exam Questions]

Which section under the Agent Desktop Configuration would allow Agent Desktop to move to the front upon arrival of a new contact?

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Suggested Answer: A

Contribute your Thoughts:

Melvin
1 days ago
I'm with Evangelina on this one. 'Logoff Terminal State'? Sounds more like a horror movie than a contact center feature. A is the way to go, no doubt about it.
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Virgie
8 days ago
D, Maximum Open Duration? What is this, a timeout setting? That has nothing to do with bringing the agent desktop to the front. A all the way, folks.
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Evangelina
9 days ago
Haha, 'Logoff Terminal State'? Really? That's about what happens when an agent logs off, not when a new contact comes in. Clearly, A is the winner here.
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Marylyn
11 days ago
Hmm, I'm not so sure about that. 'Hot Desking' seems more like a feature for shared workstations, not contact presentation. I'd go with A.
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Arlean
16 days ago
Option A seems like the logical choice here. Why else would you have a 'New Contact Presentation' section if not to bring the agent desktop to the front when a new contact arrives?
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Loren
5 days ago
Yeah, option A is definitely the right choice. It's all about making sure the agent is ready for the new contact.
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Maurine
6 days ago
I agree, option A makes the most sense. It's all about presenting the new contact to the agent.
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Tran
9 days ago
That makes sense, it does seem like the most logical choice.
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Ahmed
12 days ago
A) New Contact Presentation
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