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Avaya Exam 6210 Topic 6 Question 76 Discussion

Actual exam question for Avaya's 6210 exam
Question #: 76
Topic #: 6
[All 6210 Questions]

Which section under the Agent Desktop Configuration would allow Agent Desktop to move to the front upon arrival of a new contact?

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Suggested Answer: A

by Ngoc at May 24, 2024, 03:57 AM

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Emmett
11 months ago
You know, if 'Logoff Terminal State' was the answer, I'd be tempted to just log off and call it a day. But let's be serious here, A is the clear winner. Time to move on to the next question!
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Adrianna
10 months ago
B) Hot Desking
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Lore
10 months ago
Definitely A, that's the correct section for Agent Desktop to move to the front upon arrival of a new contact.
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Kathrine
11 months ago
A) New Contact Presentation
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Melvin
12 months ago
I'm with Evangelina on this one. 'Logoff Terminal State'? Sounds more like a horror movie than a contact center feature. A is the way to go, no doubt about it.
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Myrtie
10 months ago
Yeah, 'Logoff Terminal State' does sound a bit scary. A) New Contact Presentation it is!
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Ivan
11 months ago
I agree, A) New Contact Presentation is definitely the right choice.
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Quentin
11 months ago
A) New Contact Presentation is the key to making sure Agent Desktop moves to the front for new contacts.
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Lavonda
11 months ago
Definitely, A) New Contact Presentation is the section we need to focus on.
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Dacia
11 months ago
I agree with you, A) New Contact Presentation is the right choice.
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Laurena
11 months ago
Yeah, 'Logoff Terminal State' does sound a bit scary. A) New Contact Presentation it is!
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Dorathy
11 months ago
I agree, A) New Contact Presentation is definitely the right choice.
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Virgie
12 months ago
D, Maximum Open Duration? What is this, a timeout setting? That has nothing to do with bringing the agent desktop to the front. A all the way, folks.
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Evangelina
12 months ago
Haha, 'Logoff Terminal State'? Really? That's about what happens when an agent logs off, not when a new contact comes in. Clearly, A is the winner here.
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Julian
11 months ago
Definitely, A) New Contact Presentation is the section that allows Agent Desktop to move to the front upon arrival of a new contact.
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Julian
11 months ago
I agree, A) New Contact Presentation is the correct option.
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Marylyn
12 months ago
Hmm, I'm not so sure about that. 'Hot Desking' seems more like a feature for shared workstations, not contact presentation. I'd go with A.
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Arlean
1 years ago
Option A seems like the logical choice here. Why else would you have a 'New Contact Presentation' section if not to bring the agent desktop to the front when a new contact arrives?
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Johnetta
11 months ago
No, that's about setting a limit on how long a contact can remain open.
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Florinda
11 months ago
D) Maximum Open Duration
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Royal
11 months ago
Definitely not, that's more about when the agent logs off.
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Sonia
11 months ago
C) Logoff Terminal State
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Billy
11 months ago
I don't think that would be the right option for this scenario.
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Javier
11 months ago
B) Hot Desking
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Loren
12 months ago
Yeah, option A is definitely the right choice. It's all about making sure the agent is ready for the new contact.
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Maurine
12 months ago
I agree, option A makes the most sense. It's all about presenting the new contact to the agent.
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Tran
12 months ago
That makes sense, it does seem like the most logical choice.
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Ahmed
1 years ago
A) New Contact Presentation
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