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Avaya 6210 Exam - Topic 4 Question 63 Discussion

Actual exam question for Avaya's 6210 exam
Question #: 63
Topic #: 4
[All 6210 Questions]

You have installed an Avaya Aura Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which component is responsible for pushing the non-voice contacts to Avaya Aura Agent Desktop?

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Suggested Answer: B

Contribute your Thoughts:

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Cora
3 months ago
I thought CMA had a role in this too, but maybe I'm mistaken?
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Basilia
3 months ago
CCMS is the go-to for this, no doubt about it!
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Nydia
4 months ago
Wait, are we sure it's not CCT? Seems like it could be.
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Joaquin
4 months ago
I agree, CCMS is the right choice here!
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Elvera
4 months ago
It's definitely CCMS that handles non-voice contacts.
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Sabina
4 months ago
I’m leaning towards CCMS too, but I remember something about CCT being crucial for multimedia interactions.
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Nikita
4 months ago
I feel like CMA might be involved somehow, but I thought it was more for management rather than pushing contacts.
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Stevie
5 months ago
I remember a practice question about CCMS managing contacts, but I can't recall if that applies here.
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Hildred
5 months ago
I think it's CCT, but I’m not entirely sure if it handles all non-voice contacts.
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Edgar
5 months ago
I'm a bit confused by this question. There are a lot of acronyms and components involved. I'll need to review my notes on AACC and CCMM to make sure I understand how they work together before I can confidently answer this.
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Eileen
5 months ago
Okay, let's see. AACC and CCT are both mentioned, so I'm guessing the answer has to do with one of those components. I'm leaning towards C, but I'll double-check the details just to be sure.
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Jettie
5 months ago
Hmm, I'm not entirely sure about this one. I know AACC and CCMM are involved, but I'm not confident which specific component handles the non-voice contact pushing. I'll have to think this through carefully.
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Beckie
5 months ago
This one seems straightforward. I think the answer is C - CCT is responsible for pushing the non-voice contacts to the Avaya Aura Agent Desktop.
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Nicolette
5 months ago
I think the key here is understanding the roles of the different components. Based on my knowledge, I believe the answer is C - the Communication Control Toolkit (CCT) is responsible for pushing the non-voice contacts to the Avaya Aura Agent Desktop. But I'll double-check to make sure.
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Suzi
5 months ago
Hmm, I'm a bit unsure about this one. The options seem similar, and I want to make sure I understand the difference between them before selecting an answer.
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Sylvia
5 months ago
Option A seems overly manual, and B and C don't seem to directly address the discounted product access. I'm leaning towards D.
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Hoa
5 months ago
Okay, I think I've got a handle on this. Link encryption encrypts the entire communication path, so option A is true. I'll focus on finding the false statement among the remaining choices.
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Justine
5 months ago
I thought the calendar file would be about scheduling—does it have anything to do with capacity? I'm confused on that point.
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Marti
5 months ago
This seems straightforward to me. REST APIs are the go-to approach for web services these days, and they're built to work securely over HTTPS and across various environments. I'll confidently select B.
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Tracie
5 months ago
Okay, let me see here. I think the key is to focus on what's not included, rather than what is. That should help me eliminate the wrong answers.
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Lilli
10 months ago
Haha, this is a tough one. Maybe we should just ask Alexa for the answer.
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Ernest
8 months ago
C) CCT
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Fabiola
8 months ago
B) CCMS
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Tu
8 months ago
A) CCT
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Tori
10 months ago
I'm going with D. CMA seems like the logical choice to push the contacts to the agent desktop.
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Kiley
9 months ago
CCT is the correct component for pushing non-voice contacts to the agent desktop.
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Edda
9 months ago
I believe CCMS is the component that handles pushing the non-voice contacts to Avaya Aura Agent Desktop.
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Detra
9 months ago
I think it's actually CCT that is responsible for pushing the non-voice contacts.
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Franklyn
10 months ago
The answer has to be CCT, that's the component that handles the non-voice contacts, right?
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Dalene
11 months ago
I'm not sure, but I think it might be B) CCMS. Can someone explain why CCT is the correct answer?
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Cory
11 months ago
Hmm, this one is tricky. I think it might be CCMS, but I'm not completely sure.
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Adolph
10 months ago
No, I believe it's CCMS that handles that task.
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Eve
10 months ago
I think it's actually CCT that is responsible for pushing the non-voice contacts to Avaya Aura Agent Desktop.
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Crissy
11 months ago
I agree with Willetta, CCT makes sense for pushing non-voice contacts.
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Willetta
11 months ago
I think the answer is C) CCT.
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