Avaya 6210 Exam - Topic 4 Question 63 Discussion

Actual exam question for Avaya's 6210 exam

Question #: 63
Topic #: 4

You have installed an Avaya Aura Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which component is responsible for pushing the non-voice contacts to Avaya Aura Agent Desktop?

BCCMS

CCCT

DCMA

Show Suggested Answer

Suggested Answer: B

by Yuki at Oct 05, 2023, 01:04 PM

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Cora

5 months ago

I thought CMA had a role in this too, but maybe I'm mistaken?

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Basilia

5 months ago

CCMS is the go-to for this, no doubt about it!

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Nydia

6 months ago

Wait, are we sure it's not CCT? Seems like it could be.

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Joaquin

6 months ago

I agree, CCMS is the right choice here!

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Elvera

6 months ago

It's definitely CCMS that handles non-voice contacts.

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Sabina

6 months ago

I’m leaning towards CCMS too, but I remember something about CCT being crucial for multimedia interactions.

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Nikita

6 months ago

I feel like CMA might be involved somehow, but I thought it was more for management rather than pushing contacts.

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Stevie

7 months ago

I remember a practice question about CCMS managing contacts, but I can't recall if that applies here.

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Hildred

7 months ago

I think it's CCT, but I’m not entirely sure if it handles all non-voice contacts.

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Edgar

7 months ago

I'm a bit confused by this question. There are a lot of acronyms and components involved. I'll need to review my notes on AACC and CCMM to make sure I understand how they work together before I can confidently answer this.

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Eileen

7 months ago

Okay, let's see. AACC and CCT are both mentioned, so I'm guessing the answer has to do with one of those components. I'm leaning towards C, but I'll double-check the details just to be sure.

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Jettie

7 months ago

Hmm, I'm not entirely sure about this one. I know AACC and CCMM are involved, but I'm not confident which specific component handles the non-voice contact pushing. I'll have to think this through carefully.

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Beckie

7 months ago

This one seems straightforward. I think the answer is C - CCT is responsible for pushing the non-voice contacts to the Avaya Aura Agent Desktop.

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Nicolette

7 months ago

I think the key here is understanding the roles of the different components. Based on my knowledge, I believe the answer is C - the Communication Control Toolkit (CCT) is responsible for pushing the non-voice contacts to the Avaya Aura Agent Desktop. But I'll double-check to make sure.

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Suzi

7 months ago

Hmm, I'm a bit unsure about this one. The options seem similar, and I want to make sure I understand the difference between them before selecting an answer.

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Sylvia

7 months ago

Option A seems overly manual, and B and C don't seem to directly address the discounted product access. I'm leaning towards D.

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Hoa

7 months ago

Okay, I think I've got a handle on this. Link encryption encrypts the entire communication path, so option A is true. I'll focus on finding the false statement among the remaining choices.

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Justine

7 months ago

I thought the calendar file would be about scheduling—does it have anything to do with capacity? I'm confused on that point.

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Marti

7 months ago

This seems straightforward to me. REST APIs are the go-to approach for web services these days, and they're built to work securely over HTTPS and across various environments. I'll confidently select B.

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