Avaya 6210 Exam - Topic 4 Question 123 Discussion

Question

When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed. Which three routing options can be applied? (Choose three.)

Belen · Accepted Answer

B) who the Email was sent from (sender groups) and C) when the Email was received (office hours) and E) specific characters, words or phrases in the Email message (keywords)

Belen · Answer

A) the Skillset the Email was sent to (skillset groups)

Belen · Answer

D) what priority the Email was sent with (priority groups)