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Avaya 6210 Exam - Topic 4 Question 119 Discussion

Refer to the exhibit. You are creating an Advanced Screenpop in the wizard and have configured where the screenpop will launch (highlighted in the box). Where will the screenpop launch as shown in the exhibit?
A) Launch the screenpop internally in the tab of the Agent Desktop
B) Launch the screenpop externally on the user's browser
C) Launch the screenpop externally in the agent's Conferencing software
D) Launch the screenpop internally in the initial screen of the Agent Desktop

Avaya 6210 Exam - Topic 4 Question 119 Discussion

Actual exam question for Avaya's 6210 exam
Question #: 119
Topic #: 4
[All 6210 Questions]

Refer to the exhibit. You are creating an Advanced Screenpop in the wizard and have configured where the screenpop will launch (highlighted in the box). Where will the screenpop launch as shown in the exhibit?

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Suggested Answer: A

by Laine at Aug 19, 2026, 01:19 AM

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Corrinne
3 days ago
I disagree, I feel it's B. External is more user-friendly.
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Margurite
9 days ago
I think it's A. It makes sense for it to be internal.
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Gilma
14 days ago
Just to clarify, the screenpop launches internally in the tab.
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Melissia
19 days ago
Wait, are we sure about this? Seems like it could be C too.
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Gerry
24 days ago
I’m pretty sure it’s D, the initial screen is where it should go.
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Cherri
29 days ago
I think it’s B, launching in the browser makes more sense.
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Val
1 month ago
Definitely option A, it’s the Agent Desktop tab.
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German
1 month ago
I’m leaning towards option D since it mentions the initial screen, but I need to double-check how the tabs work in the Agent Desktop.
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Leonida
1 month ago
I feel like I might be mixing up the terms, but I thought external launches were more common in conferencing software.
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Magnolia
2 months ago
I remember a similar question where the screenpop options were about launching in different environments. I think option A might be right.
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Portia
2 months ago
I think the screenpop is supposed to launch internally in the Agent Desktop, but I'm not completely sure.
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