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Avaya 6210 Exam - Topic 2 Question 73 Discussion

Agents will use Disposition Codes after closing an outbound contact. For which purpose is a disposition code used by agents?
D) To end the outbound call
A) To record the dialing of an outbound call
B) To record the state of an outbound call
C) To answer an outbound call

Avaya 6210 Exam - Topic 2 Question 73 Discussion

Actual exam question for Avaya's 6210 exam
Question #: 73
Topic #: 2
[All 6210 Questions]

Agents will use Disposition Codes after closing an outbound contact. For which purpose is a disposition code used by agents?

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Suggested Answer: D

by Louisa at Apr 22, 2024, 06:44 PM

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Hermila
10 months ago
Really? I always thought they were for something else!
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Brittni
10 months ago
Nope, just a way to categorize the call results.
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Omer
10 months ago
Wait, I thought they were for ending calls?
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Miesha
11 months ago
Totally agree, it's all about tracking the outcome!
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Nada
11 months ago
Disposition codes are used to record the state of the call.
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Leslee
11 months ago
I believe it's to record the state of the call, similar to a practice question we did on call outcomes.
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Paz
11 months ago
I’m a bit confused; I thought they were for ending the call, but that doesn’t seem right now.
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Dustin
11 months ago
I remember practicing a question about the purpose of disposition codes, and I feel like it was related to recording the outcome of the call.
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Verdell
12 months ago
I think disposition codes are used to record the state of an outbound call, but I'm not entirely sure if that's the right answer.
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Mirta
12 months ago
I think I've got it! The disposition code is used to record the state of the outbound call, so the correct answer is option B.
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Hoa
12 months ago
I'm a bit confused on this one. Is the disposition code used to answer the outbound call, or to end the call? I'll have to re-read the question carefully.
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Zack
12 months ago
Okay, I've got this. The disposition code is used to record the state of the outbound call, so the correct answer is option B.
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Javier
12 months ago
Hmm, I'm a little unsure about this one. Is the disposition code used to record the dialing of the call, or the state of the call? I'll have to think about this one a bit more.
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Dana
12 months ago
This one seems pretty straightforward. I think the disposition code is used to record the state of the outbound call, so I'll go with option B.
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Shenika
12 months ago
Hmm, I'm not totally sure about this one. I'm leaning towards the Contact Request flow, but I'm also wondering if a Lightning Component could work. I'll have to review the options again and make sure I understand the requirements fully.
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Ressie
12 months ago
I think internal auditors have to evaluate management's oversight of the fraud risk program, but I'm not entirely sure if that's the main focus.
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Corinne
12 months ago
The Scrum Guide mentions the Sprint Planning event, so I'm guessing the time unit for that is either Hours or Minutes. I'll have to review my notes to be sure.
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Kaitlyn
12 months ago
I'm a bit confused on this one. The question mentions the prefix being sent to the CE router, so I'm not sure if the AS path changes would be before or after that.
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Dorcas
12 months ago
I feel like "syslog send" sounds correct since it indicates sending the message, but I'm not completely sure.
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Delbert
2 years ago
I think it's important for agents to use disposition codes to improve the overall efficiency of outbound calls.
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Kaitlyn
2 years ago
I believe it also helps in tracking the effectiveness of the outbound calling strategy.
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Melita
2 years ago
I agree with Sara. It helps in categorizing the outcome of the call.
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Benton
2 years ago
I think agents use disposition codes to record the state of an outbound call.
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Wynell
2 years ago
D) To end the outbound call.
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Isreal
2 years ago
B) To record the state of an outbound call.
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Colette
2 years ago
A) To record the dialing of an outbound call.
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Joesph
2 years ago
What is the purpose of using a disposition code after closing an outbound contact?
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