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Avaya 6210 Exam - Topic 1 Question 118 Discussion

Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click on the double page icon?
C) Accessing the address book
A) Getting workitem status
B) Transferring the call
D) Copy the calling number from the workitem

Avaya 6210 Exam - Topic 1 Question 118 Discussion

Actual exam question for Avaya's 6210 exam
Question #: 118
Topic #: 1
[All 6210 Questions]

Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click on the double page icon?

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Suggested Answer: C

by Chantay at Jul 18, 2026, 09:57 PM

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Stefanie
1 day ago
I feel it's A. Getting workitem status is more relevant during a call.
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Paris
7 days ago
I think it's C. Accessing the address book makes sense.
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Lindsey
12 days ago
The double page icon usually means accessing additional info.
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Nickie
17 days ago
Wait, is it really the address book? Seems off.
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Timmy
22 days ago
I disagree, it's about transferring the call.
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Altha
27 days ago
I think it's for copying the calling number.
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Felix
1 month ago
That's definitely the address book feature!
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Ronnie
1 month ago
From what I recall, it could be about getting workitem status, but the address book option seems plausible too.
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Lai
1 month ago
I’m a bit confused; I thought the double page icon was for copying the calling number, but now I’m not so certain.
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Ramonita
2 months ago
I remember practicing a question similar to this, and I think it was about transferring calls.
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Stevie
2 months ago
I think the double page icon might be related to accessing the address book, but I'm not entirely sure.
upvoted 0 times
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