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Avaya 6210 Exam - Topic 1 Question 118 Discussion

Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click on the double page icon?
C) Accessing the address book
A) Getting workitem status
B) Transferring the call
D) Copy the calling number from the workitem

Avaya 6210 Exam - Topic 1 Question 118 Discussion

Actual exam question for Avaya's 6210 exam
Question #: 118
Topic #: 1
[All 6210 Questions]

Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click on the double page icon?

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Suggested Answer: C

by Chantay at Jul 18, 2026, 09:57 PM

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