MENU
Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click on the double page icon?
Suggested Answer: C
Get Premium 6210 Questions
as Interactive Web-Based Practice Test or PDF
Real Exam Format
Detailed Explanations
Instant Access
Get Your Practice Test
12 comments · newest first
SH
Sherill
1 month ago
I'm leaning towards D. Copying the calling number could be useful for follow-ups.
ST
Stefanie
2 months ago
I feel it's A. Getting workitem status is more relevant during a call.
PA
Paris
2 months ago
I think it's C. Accessing the address book makes sense.
LI
Lindsey
2 months ago
The double page icon usually means accessing additional info.
NI
Nickie
2 months ago
Wait, is it really the address book? Seems off.
TI
Timmy
2 months ago
I disagree, it's about transferring the call.
AL
Altha
3 months ago
I think it's for copying the calling number.
FE
Felix
3 months ago
That's definitely the address book feature!
RO
Ronnie
3 months ago
From what I recall, it could be about getting workitem status, but the address book option seems plausible too.
LA
Lai
3 months ago
I’m a bit confused; I thought the double page icon was for copying the calling number, but now I’m not so certain.
RA
Ramonita
3 months ago
I remember practicing a question similar to this, and I think it was about transferring calls.
ST
Stevie
3 months ago
I think the double page icon might be related to accessing the address book, but I'm not entirely sure.