D seems like the most comprehensive option, adding a subset of one-X Portal functionality directly to the Outlook window. That would be super convenient for the users.
The question mentions the customer is using Outlook with an Exchange server, so I'm going to go with C. The plug-in adds Outlook access to the one-X Portal desktop.
I think the answer is B. The plug-in adds Outlook access to the Avaya IX Workplace Client for IP Office, which seems to be the most relevant functionality for the customer's needs.
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