In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?
A customer wants the helpful tool that Is available to create marketing surveys In Avaya Contact Center Select (ACCS).
Which component Is used to create surveys In ACCS?
Refer to the Scenario: IT-FAC.
IT-FAC Is very concerned about reliability since they need the ability to always make calls and receive calls. They are not as concerned about reliability of messaging and other forms of collaboration.
Based on the above information, what Is required in the IP Office solution to provide backup for their SIP trunks and Session Border Controller for Enterprise (SBCE)?
Which agent application uses the Communication Control Toolkit (CCT) function in Avaya Contact Center Select (ACCS)?
Refer to the exhibit.
How does the Avaya Contact Center Select (ACCS) route contacts based on business logic to supported endpoints?
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