Avaya Exam 37820X Topic 4 Question 107 Discussion

Actual exam question for Avaya's 37820X exam

Question #: 107
Topic #: 4

Refer to the Scenario: H&H Ticket.

H&H Ticket has a single administrator for all their locations. They heard about the User self-administration portal and want to know more about It to determine If this might reduce the number of administration requests they receive.

In addition to the voicemail and profile management, which two additional Items would you tell the customer that users can program themselves? (Choose two.)

AButton programming

BModify their personal directory.

CCreate personal short codes.

DCorrect their personal entry in the system directory.

Show Suggested Answer

Suggested Answer: A, D

by Candida at Mar 22, 2025, 12:10 PM

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Isidra

15 days ago

I believe button programming and modifying personal directory would be the best options for users to program themselves.

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Grover

22 days ago

Wait, are we talking about a ticket system or a teleporter? 'Modify their personal directory' sounds like something out of Star Trek!

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Darci

23 days ago

D) Correct their personal entry in the system directory is a good one too. Users should be able to fix any mistakes in their own information.

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Carole

25 days ago

I agree with Richelle. Those options seem like they would be helpful for users to manage on their own.

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Bobbye

25 days ago

Haha, imagine the chaos if users could program their own buttons. I bet someone would set the 'eject chair' button as a prank!

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Sarah

26 days ago

B) Modify their personal directory and C) Create personal short codes seem like the most logical choices here. Users should be able to customize their own personal info and shortcuts.

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Lucy

12 days ago

A) Button programming is also important for users to customize their phone settings.

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Richelle

26 days ago

I think the users can program their personal directory and create personal short codes.

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