Avaya Exam 37820X Topic 4 Question 103 Discussion

Actual exam question for Avaya's 37820X exam

Question #: 103
Topic #: 4

[All 37820X Questions]

Which agent application uses the Communication Control Toolkit (CCT) function in Avaya Contact Center Select (ACCS)?

Aone-X Agent

BAvaya Communicator

CAvaya Agent Desktop

DAgent Desktop Display

Show Suggested Answer

Suggested Answer: B

by Floyd at Jan 13, 2025, 03:01 PM

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Lashon

6 months ago

Haha, Agent Desktop Display? That sounds like something straight out of a comedy sketch. I'm going with Avaya Communicator.

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Elenore

5 months ago

I've heard good things about Avaya Agent Desktop, that's my pick.

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Elise

5 months ago

I'm going with one-X Agent, it's a reliable option.

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Chana

5 months ago

I agree, it sounds more professional than Agent Desktop Display.

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Ernie

5 months ago

I think Avaya Communicator is the right choice.

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Amalia

6 months ago

This is a tough one. I'm going to go with Avaya Agent Desktop, but I'm not feeling too confident about it.

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Deangelo

5 months ago

I'm not sure either, but let's go with that.

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Sylvie

5 months ago

I think it's C) Avaya Agent Desktop too.

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Geoffrey

5 months ago

D) Agent Desktop Display

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Serina

5 months ago

C) Avaya Agent Desktop

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Kati

5 months ago

B) Avaya Communicator

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Otis

6 months ago

A) one-X Agent

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Monte

7 months ago

Hmm, one-X Agent sounds familiar, but I can't quite remember how it relates to the CCT function. Hopefully, it's not a trick question!

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Leigha

6 months ago

C) Avaya Agent Desktop does not use the CCT function in ACCS.

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Glenn

6 months ago

B) Avaya Communicator does not use the CCT function in ACCS.

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Clay

6 months ago

A) one-X Agent is the correct answer. It uses the CCT function in Avaya Contact Center Select.

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Lynette

7 months ago

I'm not sure, but I think one-X Agent also uses the CCT function. Can someone confirm?

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Corrie

7 months ago

I agree with Tamekia, Avaya Agent Desktop makes sense because it uses the Communication Control Toolkit function.

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Regenia

7 months ago

Agent Desktop Display? Really? That one seems like a wild guess. I'm going with Avaya Communicator.

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Emerson

6 months ago

I'm going with Avaya Agent Desktop.

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Demetra

6 months ago

Agent Desktop Display does sound like a wild guess.

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Wilson

6 months ago

I'm not sure, but I think it might be one-X Agent.

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Mohammad

6 months ago

I think it's Avaya Communicator.

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Tamekia

7 months ago

I think the answer is C) Avaya Agent Desktop.

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Vanda

7 months ago

I'm pretty sure it's Avaya Communicator, but I could be wrong. The CCT function sounds like it might be related to that tool.

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Fletcher

6 months ago

C) Avaya Agent Desktop

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Jaime

6 months ago

B) Avaya Communicator

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Kristal

6 months ago

A) one-X Agent

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