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Avaya Exam 37820X Topic 3 Question 96 Discussion

Actual exam question for Avaya's 37820X exam
Question #: 96
Topic #: 3
[All 37820X Questions]

Which two routed contact types are supported In Avaya Contact Center Select (ACCS)? (Choose two.)

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Suggested Answer: C, D

by Leslie at Sep 17, 2024, 08:18 PM

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Horace
10 months ago
Predictive Outbound and Scanned Documents? What is this, a fax machine contact center? I'll go with Web Chat and MMS Text Messages.
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Izetta
10 months ago
Web Chat and MMS Text Messages sound about right. I'd be surprised if they included something like Scanned Documents in this contact center solution.
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Broderick
10 months ago
Scanned Documents? Really? That doesn't sound like a routed contact type to me. I'm going with Web Chat and MMS Text Messages.
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Floyd
9 months ago
Yeah, I don't think Scanned Documents would be a supported routed contact type. Web Chat and MMS Text Messages seem like the better choices.
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Carolynn
9 months ago
I'm pretty sure you're right. Web Chat and MMS Text Messages make more sense for routed contact types.
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Victor
9 months ago
I agree, Scanned Documents doesn't sound like a routed contact type. I think Web Chat and MMS Text Messages are the correct options.
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Aliza
10 months ago
Hmm, I was thinking Predictive Outbound and Web Chat, but I'm not 100% sure. Guess I'll have to double-check the reference material.
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Tawanna
9 months ago
Yes, I just checked the reference material to confirm. It's always good to double-check!
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Leigha
9 months ago
I think you're right, those are the two supported routed contact types in Avaya Contact Center Select (ACCS).
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Bernadine
10 months ago
C) Web Chat
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Florencia
10 months ago
A) Predictive Outbound
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Jesus
11 months ago
I'm pretty sure it's Web Chat and MMS Text Messages. Those seem like the most logical options based on the question.
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Kenny
9 months ago
Let's go with Web Chat and MMS Text Messages then.
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William
9 months ago
I'm not sure about MMS Text Messages, but Web Chat definitely sounds right.
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Claudio
9 months ago
I agree, those options make the most sense.
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Eleonora
9 months ago
I think it's Web Chat and MMS Text Messages.
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Filiberto
11 months ago
I'm not sure about Predictive Outbound. I think MMS Text Messages could also be a supported contact type.
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Ryann
11 months ago
I agree with Angelica. Predictive Outbound and Web Chat make sense for Avaya Contact Center Select.
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Angelica
11 months ago
I think the two supported routed contact types are Predictive Outbound and Web Chat.
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