Avaya Exam 37820X Topic 1 Question 88 Discussion

Actual exam question for Avaya's 37820X exam

Question #: 88
Topic #: 1

Refer to the Scenario: IT-FAC.

The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.

What can you tell the Account Manager about the CDR/SMDR information and output?

AIP Office tracks that information and It can be reviewed using the built-in reports.

BIP Office does not track that Information but It is available using a third-party call
accounting application.

CIP Office does not track that information but it is available with a call center application.

DIP Office tracks that information and It Is provided In a CSV format.

Show Suggested Answer

Suggested Answer: D

by Yan at Jun 22, 2024, 12:23 PM

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Eun

17 days ago

I bet the customer will be so impressed, they'll want to park their car in the office parking lot too!

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Dan

23 days ago

C is tempting, but I'd rather not rely on a separate call center app if the IP Office can handle this natively.

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Rozella

27 days ago

Hmm, B seems interesting. Using a third-party call accounting app could give more detailed insights. Maybe worth exploring.

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Shad

1 months ago

I'll go with D. Tracking call data and outputting it in a CSV format sounds like exactly what the customer needs.

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Huey

3 days ago

A) IP Office tracks that information and It can be reviewed using the built-in reports.

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2 months ago

A) IP Office tracks that information and It can be reviewed using the built-in reports.

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