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Avaya Exam 37820X Topic 1 Question 88 Discussion

Actual exam question for Avaya's 37820X exam
Question #: 88
Topic #: 1
[All 37820X Questions]

Refer to the Scenario: IT-FAC.

The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.

What can you tell the Account Manager about the CDR/SMDR information and output?

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Suggested Answer: D

by Yan at Jun 22, 2024, 12:23 PM

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Eun
3 months ago
I bet the customer will be so impressed, they'll want to park their car in the office parking lot too!
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Vallie
1 months ago
D) Oh, I see. So they can still get the information they need with a third-party application.
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Kenneth
1 months ago
C) IP Office does not track that Information but It is available using a third-party call accounting application.
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Helga
2 months ago
B) That sounds like a great feature for the customer!
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Alecia
2 months ago
A) IP Office tracks that information and It can be reviewed using the built-in reports.
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Dan
3 months ago
C is tempting, but I'd rather not rely on a separate call center app if the IP Office can handle this natively.
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Alana
1 months ago
A) Definitely, using built-in reports would save time and effort.
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Benedict
2 months ago
C) I agree, it would be more convenient to have the information available natively.
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Carin
2 months ago
A) IP Office tracks that information and It can be reviewed using the built-in reports.
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Rozella
3 months ago
Hmm, B seems interesting. Using a third-party call accounting app could give more detailed insights. Maybe worth exploring.
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Shad
3 months ago
I'll go with D. Tracking call data and outputting it in a CSV format sounds like exactly what the customer needs.
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Karl
2 months ago
Yes, it's important for the customer to have easy access to that kind of information for their reports.
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Iraida
2 months ago
That's a good choice. The customer will definitely appreciate the detailed data in a CSV format.
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Xochitl
2 months ago
D) IP Office tracks that information and It Is provided In a CSV format.
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Mitsue
2 months ago
Customer: Great choice! The CSV format will make it easy to analyze the call data.
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Celeste
2 months ago
D) IP Office tracks that information and It Is provided In a CSV format.
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Huey
2 months ago
A) IP Office tracks that information and It can be reviewed using the built-in reports.
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Filiberto
3 months ago
Option A seems like the best choice. The IP Office should have built-in reports to track call hold and parking times.
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Roosevelt
2 months ago
Great, that should make it easy for the customer to access the data.
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Whitney
2 months ago
A) IP Office tracks that information and It can be reviewed using the built-in reports.
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Leslee
2 months ago
That's correct. The built-in reports should provide the necessary information.
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Barbra
3 months ago
A) IP Office tracks that information and It can be reviewed using the built-in reports.
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Ilona
4 months ago
D) IP Office tracks that information and It Is provided In a CSV format.
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Shelton
4 months ago
C) IP Office does not track that information but it is available with a call center application.
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Vicky
4 months ago
A) IP Office tracks that information and It can be reviewed using the built-in reports.
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